"The stay was ok, but the really rude manager, who used to be the bar manager but she got promoted, Rebecca, was really rude to me and my dad. She was extremely unprofessional. I have also heard bad things about her from the staff who work at Peninsula New York, where I stay sometimes, saying she used to work at the bar there, but once she got promoted it got to her head and started treating all of the staff badly. A server, who I will let remain nameless, said that he is supposed to get a complimentary stay at peninsula hotels when he is travelling, but when he was in Beverly Hills Rebecca refused his employee privilege for no reason. Absolutely horrible people out there, this is shocking and just a reminder."

"I spent a few days here and Rebecca is very rude and unprofessional. They don’t take car of the guests and are arrogant and rude. Not a 5 star hotel. Take your money and go to a place where they treat you well, and there are many of them in Beverly Hills. There are also cockroaches in the rooms. I switched 3 rooms because of it"

"After staying 2 weeks, my cats didn’t go through. I called my bank to clear the charge but they wouldn’t let me check back in. The manager, Rebecca, said he saw my name pop up on a “database” and said I should leave, and that I am LOITERING. Really? After I got along so well with all of the staff and spent thousands of dollars, as soon as my card doesn’t go through and I am calling my bank I am loitering? Wow, ridiculous. Rudest and most incompetent so-called manager ever. Stay at the Beverly Hills hotel, bel air hotel, beverly Wilshire, or maybourne instead, where they treat you with respect and have actually good service. The rooms are also old and small, and they have a bee hive problem. 6 bees flew into my room within an hour of me having the window open. Also they allow people to smoke strong weed on the property. Terribly bad hotel don’t stay here"

"We were dining guests of the Belvedere. Kitchen staff was terrible for a Thanksgiving, Holiday Menu and what you would expect for the holiday was missing. Raviolis and dry tasteless turkey etc The.charge for 3 dinners plus one cocktail $1000. The Peninsula Gaddis in Kowloon former restaurant in Repulse Bay and in tokyo hotel contributed for their star rating"

"Classic hotel with top tier service - the staff is amazing. Special thanks to Dillon and Justin at the rooftop food/pool who were super helpful and went out of their way to try to ensure I was well taken care of. Both are gems. Servers Juan and Kenneth were also top notch. The concierge including Kerri were great and the complimentary Rolls for rides into town driven by Max was a nice touch. Food was excellent all around including breakfast and in the bar lounge, and I appreciated the free morning coffee. The rooms are a bit small for a family of 4 (we had 2 double beds) and are nice with comfortable mattresses/sheets but felt dated, and the HVAC system was noisy. Several of the front desk staff including Victor, Natsumi, Marcelo, Ariana and Ben all tried to help me find a quieter replacement but nothing seemed to fit our needs. I asked for a quiet room including away from HVAC prior to my stay as I am a light sleeper, but was told my room was actually close to the HVAC unit on the roof. Overall a decent experience but don't think I will be returning."