"Great location and staff! Special thanks for extra attention by the valet team, especially Angel."

"Our experience at this Viceroy property was unfortunately well below the standard we expected from the brand. The most disappointing aspect was the in-room dining service. For a hotel in this category and at these prices, we expected a proper hotel room-service experience. Instead, our dinner arrived in paper bags and disposable containers, with plastic cutlery, looking and feeling much more like a fast-food or DoorDash delivery than room service at an upscale hotel. Even basic touches normally associated with quality in-room dining were missing. The presentation was simply inconsistent with the standard and pricing of the property. The heated pool was another major disappointment. The water was barely lukewarm and felt almost cold, making it very uncomfortable to use given the outside temperature. We also heard other guests at the pool making the same complaint. In Room 408, the bathtub could not be properly used because the stopper did not seal the drain, so the tub would not hold water. By the time we discovered the problem, it was already late, and during such a short stay there was little opportunity to wait for maintenance. We also received incomplete information about the beach yoga activity. We were initially told that the class would be “at the beach” at 9:30 AM, without being informed that the location was approximately a ten-minute walk from the hotel. We only learned this when we were already ready to leave, forcing us to call an Uber, and we still arrived late. The restaurant menu also seemed quite limited, although the restaurant itself had a pleasant atmosphere and good service. In fact, having dinner there made the contrast with the room service presented like a takeout delivery even more noticeable. Finally, prospective guests should also be aware that this is not truly a beachfront property, which may be relevant if that is an important part of the experience you are expecting. Unfortunately, several disappointments accumulated during a very short stay. For guests familiar with other Viceroy properties, particularly Viceroy Snowmass, the difference in the overall level of comfort, attention to detail, and hospitality was noticeable."

"Had a great stay! The hotel was clean, comfortable, and in a great location. The staff were really friendly and welcoming, especially Ben and Krista at reception, who were both incredibly helpful and made everything easy for us. Would definitely recommend and happily stay again!"

"Great rooms and fun hotel. But my room had ants. All over the place. It was a tad gross."