"True luxury. From the moment you walk in, signature scent at the property sets the tone for what’s to come. Intimate and luxurious art deco finishes at every corner. Everything is done to a certain level and no expense spared in creating a quality experience for guests. I loved the room finishes, the leather lining of the walls and the beautiful balcony. The spa and pool were also lovely. The real highlight is the rooftop restaurant, the views man, the views…the food also matched the views..Undeniably relaxing stay."

"Staying with friends at the "luxury hotel" I went down to the lobby bar for a drink & food. Being the only one at the bar I sat there for 5 minutes before a bartender even appeared when he did I didn't get his name (no name tag, didn't introduce himself) What surprised me the most was his lack of interpersonal & communication skills, asking if I could order food at the bar he asked would you like a menu? Would I like a menu? The night before I went to the roof top bar at the Hilton next door, excellent service but here was so disappointing. I noticed he continually left the bar going thru a door to the right at the bar over and over again like he didn't want to be there and had no interest in the customer at the bar, I've always said it's one thing to not like your job just don't show it, big fail here do better, not feeling like a valued customer and being disrespected is very disappointing -2"

"We spent two nights at the WA BH celebrating a birthday. Overall, we had a wonderful stay. There were some issue, but they were immediately resolved. For example, our room wasn't ready at check in, despite arriving at 4:35 PM. Without hesitation, the front desk agent invited us to enjoy $100 complimentary at the roof top bar. She grabbed our bags and whisked us to the elevator bank. Before we even had a chance to be bummed about our room, we were enjoying free drinks with a stunning view. Our keys were delivered to the bar about 30 mins later. The room was very nice, beautifully decorated and very comfortable. Service all over the property was top-notch. We had lovely breakfasts, where we were immediately recognized and welcomed by name (the host was the same from the rooftop the evening before). The pool deck was definitely a highlight. It's beautiful and relaxing. Overall, this was a lovely stay and I'm sure that we will be back."

"Beyond fabulous! The room was beautiful and extremely well maintained. We had a room with a patio overlooking Beverly Hills. Unfortunately the fire changed the view, but it was still beautiful. The restaurant was delicious with great service. We took their limo to a beautiful restaurant. The drive was nice going though Beverly Hills. I highly recommend this hotel. It is flawless from the front desk to cleaning and the rooms. A+++. Close walk to al of the shops."

"Nice hotel but they charge a $5 minibar restocking fee. This is in addition to the cost of a minibar item (e.g. item cost + $5 restocking fee). Distasteful for a 5 star hotel and a blatant scheme to rip you off with no value in return. Will not be returning next time… rather give another hotel $1,000+ a night that doesn’t try to steal $5 from me."