"Unfortunately, my first stay at a Pendry will likely also be my last. There were a few positives: the lobby’s architecture and design felt modern and elegant, the staff member who checked us in was relaxed and friendly, and the pool area had an attractive, lush atmosphere. Beyond those points, however, the experience was deeply disappointing.
One small but telling issue came at check-in. Check-in begins at 4:00 p.m., and we arrived around 5:00 p.m., but the welcome beverage included in the resort fee was already unavailable. When we asked about it later, we were told both that it was not offered in the evening and that it had been available when we checked in earlier. That response felt inconsistent and dismissive.
The room was also disappointing. While the lobby felt thoughtfully designed, the room did not. To my eye, the design lacked refinement and seemed to be trying to project expense without achieving elegance. Much of that impression came from the furnishings, which did not feel especially high quality. The gap between the appearance of luxury and the actual quality was hard to ignore. Those observations are subjective, but the room never felt restful or luxurious to me.
More concretely, the room lacked some basic conveniences I would have expected at this price point. There was no ice bucket in the room, and ice was only available by request. It took about half an hour to arrive, and the bucket they brought was too small to chill a bottle of champagne.
The biggest issue was the hotel’s nighttime atmosphere. After dark, the property felt much less like a hotel and much more like a nightlife destination. The scene had a distinctly edgy, late-night party vibe that I did not find comfortable, and I would not describe the hotel as family-friendly on that basis. In fact, I was relieved that my friend’s children left soon after the evening crowd arrived.
That atmosphere also came with a strong visible security presence. Given the tone of the property at night, I was actually relieved by the presence of security, but that in itself says something about the environment the hotel is cultivating. This is clearly a hotel with a specific nightlife-oriented identity, and potential guests should know that before booking.
The noise made matters worse. My room was on the northwest side of the hotel, almost directly above the entrance, on the 20th floor. Even with the windows closed, I was awakened after midnight by honking, shouting, engines revving, and other noise from below. Perhaps rooms facing another direction are quieter, but in my room it was loud enough to significantly disrupt what I had hoped would be a good night’s sleep.
Service in the evening also felt more security-focused than hospitality-focused. Staff seemed primarily concerned with monitoring access rather than helping guests. The clearest example came when my friend’s 8-year-old son was refused use of a bathroom, and no one directed him to an alternative. Thankfully, I had already explored the property enough to direct him to another restroom myself. That moment captured the broader problem with the hotel: too little hospitality, and too much emphasis on managing the scene it creates at night.
Overall, this hotel may appeal to guests looking for a lively nightlife scene, but it was a very poor fit for me. Between the resort-fee issue at check-in, the disappointing room, the lack of basic conveniences, the loud and uncomfortable nighttime atmosphere, and the weak sense of hospitality, I would not stay here again. As a hotel, it did not deliver the comfort, service, or environment I expect at this price point."
A Tripadvisor traveler review
Mar 15, 2026
