"I loved my experience here! I’m going to be raving about it to all my friends for a long time. Cant wait to take another trip back to Palm Springs! My facial left me so rejuvenated and relaxed. The level of service was impeccable,Thamy was so lovely and profesional she made the experience all the better :)"

"Took the family to Palm Springs for a nice getaway. We stood at the Ace hotel based on positive feedback from friends and family who have been there. The rooms were fun and whimsical. We spent most of our time at the family pool, which was absolutely amazing! The staff was very attentive and friendly which was greatly appreciated with little ones who are very demanding. We enjoyed having our daily breakfast at the diner, food and drinks were delicious ,service and staff were very friendly! We would've dined at the diner more often if the prices were a little more reasonable. We felt in comparison to a lot of surrounding establishments they were more on the steep side. However our overall experience was extremely pleasant! We will make this our semi annual vacation at the Ace hotel!"

"Enjoyed our time with family and friends here. New family pool was amazing. Active all day with games for our kids, frozen drinks and amazing staff. Prices are INSANE now, so it is hard to justify eating here more than one day, but our time here was memorable. We already booked our next LA escape. Thank you Ace!"

"We stayed at the ACE Hotel & Swim Club in Palm Springs for 3 nights and had such a great staycation experience. The whole property has an incredibly laidback vibe that makes it easy to relax from the moment you arrive. We loved the live entertainment/music by the pool, the food and drinks were consistently great, and having both adult and family pool areas made it perfect for everyone. It really felt like a self-contained little oasis where you never needed to leave the property. The atmosphere was fun, stylish, and welcoming without ever feeling pretentious. We’d absolutely stay again!"

"We recently stayed at Ace Hotel & Swim Club for two nights and booked a suite, paying more than $1,600 for what we expected would be a premium experience. Unfortunately, what we encountered was one of the most troubling and disappointing hotel experiences we have ever had. On Saturday morning, my wife and I had breakfast at King's Highway, the on-site diner. The prices were already excessive $25 for a breakfast burrito and despite the inflated cost, the service was abysmal. Our server, Anna J., never once returned to check on us during the meal. The total bill came to $88.82, which I paid in full and generously added a $10 tip despite the poor service. The real shock came the next morning when we reviewed our hotel portfolio at checkout. The same breakfast charge had somehow been changed to an exact total of $150.00. That number immediately struck me as suspicious. We returned to King's Highway and requested a copy of the restaurant receipt. What we discovered was deeply concerning. The server had altered the original transaction by removing one of our iced coffees and increasing the gratuity amount. Even more alarming, an additional and completely unexplained charge of $61.18 had been added to the bill. The restaurant manager was visibly stunned and unable to provide any explanation as to how an $88.82 charge had been transformed into $150.00. We then escalated the matter to hotel management. After comparing the original receipt that I had photographed with the hotel’s records, the discrepancy was undeniable. The documentation clearly showed that the transaction had been manipulated after we signed and paid. At that point, there was no reasonable explanation left. Whether this was intentional misconduct or a catastrophic failure of internal controls, the result was the same: we were charged for amounts we never authorized. What is most disturbing is not just that this happened, but that neither the restaurant nor hotel management could explain how such an egregious discrepancy occurred. This raises serious concerns about the integrity of their billing practices and the level of oversight in place. Travelers should be extremely cautious when staying here. Review every receipt, scrutinize every line item, and examine your final folio carefully before checking out. Had we not noticed the suspicious round number and investigated further, we would have unknowingly paid more than $60 in fraudulent charges. For a hotel that markets itself as a stylish, upscale destination, this experience was nothing short of disgraceful. Being overcharged after spending more than $1,600 on accommodations is unacceptable, and the inability of management to provide a coherent explanation only compounds the issue. This was our first and unquestionably our last stay at Ace Hotel & Swim Club. We will never return, and I strongly encourage other guests to monitor their bills closely to ensure they are not subjected to the same dishonest and highly questionable practices."