"My 8-year-old learned to swim in the main pool at this hotel. At check-in, we were told she’s no longer allowed in it. We’ve been coming here for 15 years. The “family” pool closed at 3pm — literally check-in time — and also gets shut down regularly for weddings and corporate events. Translation: there is no reliable pool access for children here anymore. The policy changed two weeks ago, we were told. No email, no booking update, no notice. We found out from a sign propped on a board at the property. Our online reservation flagged a weekend restriction only — we were there on a weekday, as we have been for 15 years. The GM apologized on repeat and did nothing. We eventually got a refund after pushing — but only after standing in the heat of the lobby with two crying little girls (ages 5 and 8), burnt over an hour finding a last minute Airbnb, coordinating the chaos with friends driving in from San Diego, and canceling our Feel Good Spa massages. We met another family on-site who’d been offered passes to a waterpark that doesn’t even open until Thursday... It’s Monday. None of this should have surprised us. On a previous visit after the management change, multiple staff apologized to us for the new management — unprompted. More than one called the remodel a “Panera Bread” with too much wood and muted green. Morale was already cratering. This check-in experience just confirmed why. I run a multi-million dollar business professionally. These operations are embarrassing. We’ve stayed at Ace properties worldwide and were booked at Ace Kyoto in September. We’re canceling. My daughter learned to swim here. She won’t be swimming here again."

"We booked one night as we weren’t sure if it would feel kid friendly, and honestly it was so fun for them. The food was delicious, the service in the restaurant was great, and the drinks by the pool were spot on. Fun music, great energy, really friendly crowd, it all just had a nice, easy vibe. Staff at check in were wonderful, parking was only $10 which feels unheard of, and checkout being at midday made everything feel very relaxed. The beds were insanely comfortable, truly some of the best I’ve ever slept in. My whole family basically went into a coma. Such a peaceful night’s sleep. The only downside was the room size. It was just too small for four of us. My husband is 6'2" and after a few nights we probably would have killed each other, so for that reason we moved on. That said, I would absolutely come back. I am already planning a mom and daughter trip later this year and we will 100% stay here again."

"I had heard that this hotel had a lively night life, but when I was there it was very quiet with lots of kids in the pool in the evening. It didn’t matter to me because I was in PS to visit a family member. The room was cute and perfect for a solo traveler. Might have been a bit too small for two people. I noticed that the rooms below had nice private patios so I would recommend booking that. It’s not walkable to downtown, but there are restaurants and a coffee shop nearby."

"The hotel was a great value, comfy with nice staff. Would stay there again happily. The food program on the other hand was outrageously priced. A standard chicken Cesar wrap was $40 and had nothing with it. Coffee and a pastry - $28. We’d have loved to chill and eat there more over our 4 day stat but eventually started walking across the street for coffee etc. Beyond this, they charge a 5% fee on the bill, apparently for guests only, to serve amenities when we’re already paying $50 a day amenities fee. Look we’re no stranger to high prices - we live in New York, have stayed at the Parker, but this was outrageous and in speaking to the front desk at checkout the other two guests were in firm agreement."

"Really fun and hip. Great room, pools, and restaurant. Bar is wonderful too!"