"A charming hotel that delivered on a relaxing, comfortable and serene experience. There were a lot of small touches that we really loved. The hotel added our name the bedroom door, we were given an upgrade due to Amex privileges. We were given a kettle straight away when i requested one. The bedroom was beautifully designed. They handed us complimentary lemon waters by the pool. The swimming pool, jacuzzi and seating area was very chilled. We spoke to a few of the guests who were very friendly. The bedroom was superior and we had no complaints there. It was very hot so we spent most of our time indoors with the AC on. All the staff were friendly and engaging. I booked a massage experience which was fine. I wouldn’t go back to the spa, it felt hurried and no one told me I needed to arrive early to complete paperwork. I didn’t feel that rejuvenated afterwards. The breakfast was beautiful and we ordered it to our room. The patio outside the bedroom is a nice touch but it’s very bland and minimalistic. It’s a table and two chairs. Our only criticism was that they were clearly understaffed and were slow to check us in. We arrived early and had to wait a few hours. They repeatedly told us we could check in soon and we waited and waited."

"This hotel is amazing. The staff, the rooms, the pool, the Colony Club are all stunning. I came here alone to relax after Coachella and I could not be happier about the selection."

"Exceptional service. A quiet, cute hotel with an excellent pool set up and bar. The restaurant served a nice breakfast."

"We stopped in for lunch at the bar. Nice lunch but poor bar service. Seems that the bar staff were more interested in kibitzing with each other than serving us. Served us poolside tacos which were excellent. They did not provide us side plates (we were sharing and its a messy dish) which made it awkward to eat. When eventually the bartend noticed my empty beer (about 15 mins) he asked if I wanted another. That was the first attention we were able to get - so we won't be back for a casual lunch. Service was reflected in my less than 10% tip. I could have mentioned these things to him but it shouldn't be necessary. Neither should my wait for the bill and eventually having to almost walk away before we got attention. Needs a manager to smarter up the service."

"My stay at The Colony Palms had some highlights aesthetically, but overall the service and experience did not live up to expectations...especially given the price point. At check-in, the staff wasn’t very informative about the amenities or property layout. We were offered a welcome drink, which was a nice touch in theory, but the glasses weren’t clean, so we didn’t actually get to enjoy it until later in the evening. The biggest disappointment was the pool service. It consistently took about 25 minutes to get drinks from the bar, and there was no staff bringing orders to guests. This happened multiple times. On top of that, there were no chairs available for me and my boyfriend either morning because they were all claimed by around 8 a.m., which made it difficult to enjoy the main amenity we were looking forward to. Pool towels ran out by 12 when we got to the pool, so we didn't get towel right away either. There wasnt even a lot of people in the pool area for it to seem overwhelming for the staff. Food quality was also underwhelming. While staff were passing out popsicles poolside, they only made it to about a quarter of the guests, which felt inconsistent and poorly managed. Overall, the property itself is beautiful, but for the price, the service fell short. Between the slow pool service, lack of seating, and uneven hospitality, the experience felt overpriced and not worth the cost. I wouldn’t return unless there were major improvements to service and guest experience."