"My stay at The Colony Palms had some highlights aesthetically, but overall the service and experience did not live up to expectations...especially given the price point. At check-in, the staff wasn’t very informative about the amenities or property layout. We were offered a welcome drink, which was a nice touch in theory, but the glasses weren’t clean, so we didn’t actually get to enjoy it until later in the evening. The biggest disappointment was the pool service. It consistently took about 25 minutes to get drinks from the bar, and there was no staff bringing orders to guests. This happened multiple times. On top of that, there were no chairs available for me and my boyfriend either morning because they were all claimed by around 8 a.m., which made it difficult to enjoy the main amenity we were looking forward to. Pool towels ran out by 12 when we got to the pool, so we didn't get towel right away either. There wasnt even a lot of people in the pool area for it to seem overwhelming for the staff. Food quality was also underwhelming. While staff were passing out popsicles poolside, they only made it to about a quarter of the guests, which felt inconsistent and poorly managed. Overall, the property itself is beautiful, but for the price, the service fell short. Between the slow pool service, lack of seating, and uneven hospitality, the experience felt overpriced and not worth the cost. I wouldn’t return unless there were major improvements to service and guest experience."

"I was excited to try the hotel as it is adults only and I visit Palm Springs frequently. Unfortunately the rooms are dark and the staff doesn’t really want to be there. My room looks out at a parking lot so they planted bushes in front of it. I asked for a room with more natural light, so they showed me a room on the second floor that had ivy over grown on the windows - completely dark and not kept. The staff (if you can get one) are lacking and unhelpful. The hipster at the front desk did try to upsell me on a suite as that was the only room that he said had good natural light. I would avoid this hotel. The pool area is nice but there is street noise - that was the only redeeming factor that have it 2 stars."

"The property is beautiful and located in a great area of Palm Springs. The staff, room and accommodations are spot on. Colony Palms became our favorite destination after discovering it for the first time 6 years ago. Great for hanging with friends and family!"

"The customer service here is the best! Front desk, pool side , housekeeping and restaurant, all of it made our stay so enjoyable! The room was smaller than what I had envisioned and this was an upgraded room! But the room was clean, just small and perhaps a little tired."

"Fabulous gem of a hotel. Attention to detail is amazing. Staff warm and welcoming, room clean and comfortable stocked with thirsty towels and wonderful Lalabo products."