"We booked the Parker Palm Springs for a sisters’ staycation and were surprised before we even made it inside. When we drove up, the main entrance was taped off due to the ongoing renovation. Thankfully, the valet team was very helpful and kindly escorted us to the makeshift front desk to check in. A special thank you to Ryan and Mason for going above and beyond to help us and for being so patient and accommodating throughout our arrival and departure. What was surprising was that there was no mention of the renovation during check-in. We actually had to ask why we hadn’t been informed. We were told that guests had been contacted about the renovation, but after checking our emails, we couldn’t find any notification or communication regarding the construction prior to our arrival. Hazel at the front desk immediately stepped in, apologized that we hadn’t been informed, and offered to upgrade us to a poolside suite. That was a very thoughtful gesture and one we genuinely appreciated. We also experienced slower service during our stay and weren’t sure if it was due to lighter staffing during the slower season, the ongoing renovation, or a combination of both. There were noticeable delays with several requests, including multiple occasions when we called for room service and had to wait for a return call, as well as delays with housekeeping. These service issues did impact the overall experience. The Wi-Fi was also pretty spotty, and the mosquitoes were definitely active around the property, so bring your bug spray! Adding to the list of little hiccups, all three of our room keys stopped working on the second night, which was definitely inconvenient. The Parker is a beautiful property, and we were looking forward to seeing it once the renovations are completed. Unfortunately, though, the overall experience this time around didn’t leave us with a strong enough impression to make us want to return. Hopefully, once the renovation is complete and the hotel is fully operational again, it will feel more like the Parker experience we were expecting."

"Sadly disappointed as this property was recommended to us. We have been trying to get a copy of our bill for 3 days that was supposed to be emailed to us at checkout, and it's impossible to talk to someone who can help--they are always in a meeting and don't return calls. The property is almost impossible to navigate without any signage between buildings. Outdated rooms. Under renovation so the dining room is in the spa in a closet-like space. Luxury price for far below luxury experience."

"Very friendly staff. I felt very attended to at every moment of my stay. Towels are soft and the room was clean. The resort was well cared for. Special amenities around every corner."

"My family and I had an amazing experience at this beautiful resort. The staff was amazing and the accommodations were beautiful."

"Impeccable service at every turn. Literally everyone was on point, kind, natural and friendly. I felt very comfortable traveling solo. I felt welcomed. The grounds, the room, the spa, the food, the pools are all outstanding. One of the absolute best resorts in Palm Springs if you really want to relax and recharge."