"When you've stayed at other Andaz properties, you hold it to a very high standard. This hotel did not meet that. It was just... OK. Andaz prices on things like drinks, bottles of water in the room ($9). Room was clean. The staff was nice. You definitely hear the city. Would we stay again at THIS location? Probably not. It's more about us having high expectations for Andaz and this was not it."

"I paid for a three night stay and booked an Andaz Suite. When I checked in, I was given a normal king room. I was never told that I was downgraded. It was only afterwards did I go back to the lobby and asked about my room situation. I was informed that all Andaz Suites were sold out for the duration of my stay. I was offered $50 a day and 10,000 points as compensation, but the problem is I would never have picked the property had I known I was just getting a normal king room. Two other problems: they took my money ahead of time, and I was somehow the first one to be downgraded; and why did I have to inquire about my room status? They should have told me that they did not have my room ahead of time."

"Andaz hotel is itself a wonderful experience. It has a fantastic rooftop outdoor dining and relaxation environment. The staff is very friendly and helpful. The hotel does its best to make the experience exactly what you want it to be. Great location too."

"This is an ideal location in Downtown San Diego. I had no idea such a nice hotel was so close. The room was amazing and the bathtub was such a bonus. The room was clean, smelled great and had an amazing view of the city. My husband had a little staycation a few hours from home and this is definitely a spot we will return to."

"From the moment I arrived at Andaz San Diego, I felt genuinely welcomed and taken care of. Angie at the front desk set the tone right away—warm, attentive, and effortlessly professional. She made check-in feel less like a transaction and more like arriving somewhere I already belonged. Up at the STK rooftop, Vanessa elevated the experience even further. Her attention to detail, friendly energy, and ability to anticipate needs made the entire evening feel seamless and special. It’s rare to come across service that feels both polished and personal, but she absolutely delivered. Together, Angie and Vanessa turned what could have been just another hotel stay into something memorable. They went above and beyond to make me feel comfortable, and more importantly, at home. I’ll definitely be back—and I’ll be recommending this place to anyone looking for an exceptional stay in San Diego."