"Paid for ocean view and got a view of hedge. The hotel moved us to ocean view room. The room had no fridge, flooded the bathroom. We received room service on first night - then didn’t received room service for nights 2 and 3. Checked with front desk and they said since they upgrade room we had to request room service. They upgraded to a room that we paid for and requested. Horrible customer service from management. Hotel staff has been awesome with the exception of the front desk."

"Spa is outstanding. Kimberley and Lexi are top notch. Highly recommend visit"

"We stayed in a suite by the pool area and thoroughly enjoyed the room, with its close proximity to the pool and the cove. The staff was very accommodating and provided rides up and down the street in the golf cart so we could visit local restaurants, as my husband has difficulty walking. We ate several times at the hotel restaurant and always received excellent food and service. I felt it was good value for all that we enjoyed. I wouldn’t hesitate to stay here again."

"We came to La Jolla to see a couple colleges, celebrate an anniversary and enjoy a relaxing few days along the Pacific Coast. La Valencia exceeded all expectations. Just a wonderful, relaxed vibe. The hotel is a classic in the truest sense of the word. There's a nostalgic charm around every corner here. We stayed in The Valencia Suite and couldn't get enough of the wraparound balcony and fireplace. Just absolutely stunning views, partiularly at sunset, creating a perfect backdrop for morning coffee and evening wine. The pool area is, again, a throwback and is a must-see. As with everything else, it maintains a nostalgic vibe but with all amenities updated. The staff has been absolutely superb in all facets - would like to express gratitude to all, particularly the bar staff on Monday night, who went above and beyond to get us wine a few minutes after they had started to close up. Couldn't recommend La Valencia more."

"WATCH OUT PRICELINE MEMBERS/ 3rd party Bookings!! Hotel DID NOT HONOR BOOKING I HAD MADE VIA PRICELINE. Manager Ana Benzinger did not honor the room I had paid which was an Ocean King Room. She said hotel was full and could not give me the room I had already paid for via Priceline. She said I would have to deal with the 3rd party Priceline for any refunds. Which was untrue after speaking with Priceline, they told me hotel has to issue a refund and reason why they did not honor the room I had paid for. Hotel submits report in order for the adjustments to be made. I have never had a bad experience or been treated so inconsiderate in all my travel years. Manager Benzinger was so dismissive and rude. I had heard good things about this place. Boy my mind has changed! Off with a bad start to my Spring Break. UNHAPPY WORLD TRAVELER. STAY AWAY!"