"My stay at Pendry San Diego was extremely disappointing and, honestly, one of the most stressful hotel experiences I’ve had. I travel frequently around the world, and this is the first time I’ve felt misled by a hotel. I booked using my AmEx Platinum benefits, expecting a certain standard of service and transparency, but that was not the case. 1. I was charged twice upon arrival—approximately $250 and nearly $600. The hotel explained one was a security deposit and the other was to “settle the second night,” which felt unclear and excessive. 2. We were told the AmEx credit could only be used on the first day. Fine—but when we ordered room service lunch, there was a 20% surcharge plus an additional delivery fee to the room. Be sure to read the fine print carefully. 3. The food quality was very poor. We ordered a wagyu burger, prosciutto pizza, and margherita pasta. Everything arrived cold. The pasta, in particular, was disappointing—overcooked, soggy, and tasted like canned tomato sauce. For the price point (in the $20+ range), it was not worth it. We both felt sick after eating. 4. After questioning the charges, the front desk assured us that one of them would be refunded. However, the charges still went through, and we were effectively billed twice for the room. The final receipt also included additional unclear charges I’ve never encountered before. 5. Despite booking with AmEx Platinum benefits, we were not offered any room upgrade. 6. The “welcome gift” consisted of two chocolates, which felt underwhelming and did not match expectations. Overall, this stay felt disorganized, overpriced, and lacking transparency. I would strongly recommend double-checking all charges and understanding the fine print before booking or ordering anything at this hotel."

"Pendry hotels never fail to impress. Great boutique in a great location near downtown san diego. Great rooms in tip-top shape, awesome pool deck and restaurant, good gym and good service."

"This review is long overdue. The Pendry hotel is chic, sleek, pristine clean and what truly made our trip a family friendly one was the hotel’s welcoming and dedicated staff. We were celebrating my child’s birthday and requested a cake to be made for her ahead of our visit and inquired about out of the ordinary kid activities in the area. The concierge gave me great recommendations and an order request for a cake. He must have kindly alerted the staff and upon our arrival my kids were greeted with stuffies and birthday balloons! The reason for the 5 stars besides the obvious; The Pendry anticipated our needs and went above and beyond our expectations while making us feel valued."

"My family and I recently stayed in a City Queen Queen room at the Pendry San Diego, and we could not have been happier with our experience. The room itself was very comfortable, though the design of the shower—with a curtain on the outside for privacy—was definitely... different! We originally chose this hotel because of its incredibly convenient location close to Petco Park for the Ed Sheeran concert, which made our evening totally stress-free. We booked our stay through the American Express Fine Hotels + Resorts program and really enjoyed leveraging all the included benefits, such as the $60 credit towards breakfast, the $100 property credit, and the late check-out. The hotel amenities were great across the board, and the bathroom products were absolutely amazing. We found the Provisional restaurant to be super convenient for our breakfast—the aioli potatoes and breakfast parfait were definite highlights! A special shoutout to the housekeeping staff, who were exceptional and thorough throughout our stay. I also want to give major praise to Cathy in Concierge. She was very helpful and truly went above and beyond to accommodate our requests, specifically by helping us arrange transportation and proactively providing a solution for our parking at Westfield Mall. I highly recommend this venue for everyone, including families and couples!"

"Good location. Small room. No turndown service. Several room maintenance issues were promptly addressed."