"I checked in early in the morning (around 8AM) and they told me the room isn’t ready. I come back at 4PM (the official check in time) and they told me there’s no record of me checking in and the room isn’t ready. I asked when it will be ready and they can’t even give me a time frame, just that it’ll be rushed. For a luxury hotel, this is irresponsible and I am tired. They offered nothing - not even some place to relax. Disappointing. Edit: Thank you Esme for helping me and giving a fuller explanation. The previous person, which I shall not specifically name, he didn’t even contact me at all about the time frame despite him saying he would contact housekeeping. I see everyone else being able to get into the rooms. Translation - if you book through Chase Reserve you’re second class citizen. The initial staff probably knows this and that’s why he dismissed me so quickly. So annoying."

"This was a great hotel in a perfect location to experience San Diego. The staff was friendly, knowledgeable and helpful and the accommodations were very nice."

"I stayed at Pendry San Diego after a bachelor weekend for a rest and recovery day and used my Chase Sapphire Reserve Edit Collection credits. The hotel itself is beautiful, clean, and well-designed. Early check-in was appreciated, the gym was solid, and the overall atmosphere felt upscale and polished. I typically stay at Fontainebleau in Las Vegas monthly (I do play at the tables), Hyatt hotels and at JW Mariott/Ritz Carlton facilities when I travel as a comparision. My experience was generally positive, though there were a few areas where the guest experience could be better. The biggest challenge was using some of the included benefits. For example, I attempted to use my property credit on a wellness item that was referenced in the in-room guide, but it wasn't available when I tried to order it, although in the book it conveys that it could be. A little more clarity around availability and guest benefits would have gone a long way. I also stayed in room 1036 near the emergency exit, where a draft caused the door to rattle throughout the night. During the day it sounds similar as if someone was trying to push the door open. In addition the HVAC is noisy and I had trouble sleeping because of it. Overall, While the service experience didn't exceed my expectations in comparision with other hotels I stay at, I thought the property delivered well on presentation, cleanliness, and amenities."

"Tacky “five star” hotel. Pendry is the most disappointing five star hotel. When you enter the room the entire cabinet is filled with items that are for sale which you will be charged for should you touch it due to pressure sensors- don’t open the fridge in the room either because it has pressure sensors. If you want a minifridge to use you must request it. We stayed due to the Amex FHR benefit and were disappointed in our dinner at Lionfish and breakfast at Mercantile. The prices in Del Mar at restaurants were more affordable and the food actually tasted good. Whereas most hotels allow you to have the soap that is already in your room- if you want to take home the Pendry shampoo it will cost you $55. It’s insane that this is considered a five star hotel. You end up concerned that you’ll be charged for something because everything in the room seemed to have a price on it. The only thing preventing me from giving it one star is that the bed was comfortable and the room was clean."

"We had a wonderful stay at the Pendry San Diego celebrating my wife’s birthday. The hotel is beautiful, but what truly made this experience unforgettable was the honesty and care of the staff. After returning home, we realized my wife had accidentally left behind her late mother’s wedding ring—an item of immense sentimental value. We were heartbroken. When we contacted the hotel, the team acted immediately and soon called to let us know a housekeeping staff member had found the ring and turned it in. The relief and gratitude we felt cannot be overstated. That single act of integrity meant everything to us during a very emotional moment. This experience speaks volumes about the values and people at the Pendry San Diego. We will absolutely return and always remember the kindness shown to our family."