"This review is for Amex plat users only. Don’t expect your perks to apply here. I rarely write reviews but since this hotel didn’t let us have early check in I have time while waiting in their lobby. 2 stars cuz our average experience is to not have to wait even just an hour for our rooms. Also our upgrade was to an Ada room. Yay. The lobby and registration staff were nice at least, but the wait for brunch was over 1.5 hr long and the elevators are slow AF. There are definitely better options in the area. My buddy used his chase edit for the intercontinental and couldn’t stop yapping about how good it was."

"Front desk staff was stuck up, the bathroom/ plumbing was an issue both with shower and toilet, overpriced for what you get. $70 a day to park. Id say it was in a nice location if it weren’t for the shady, homeless, drunk people lingering around. Disappointed to say the very least."

"Only giving this hotel 2 stars , as day we arrived we were told our accommodation we had previously booked over 6 months in advance was not available. They had an ‘event’ on the day we were due to check-in and were ‘fully committed’ so had no room for us. I find this unacceptable , and proves to me that this hotel will favour a group booking over an individual’s. Altho we were moved to another hotel, it was not what we paid for and the messing about moving hotels disrupted our planned schedule."

"I wish I had read reviews like this before booking. This hotel is a complete rip off and I am still furious about how they treated me. They charged my credit card for an extra full night that I never stayed. I checked out on the agreed date but they processed an unauthorized extra charge anyway. When I immediately spoke to the manager and asked for a refund he was rude, unhelpful, and flat out refused to fix it. I am now disputing the charge with my credit card company because of their mistake. On top of the billing error the room service was awful. Orders were slow, wrong, and the food arrived cold. Multiple other issues made the entire stay disappointing from start to finish. The front desk and management showed zero interest in making things right. Save yourself the headache and money. Stay somewhere else. This place will overcharge you and then refuse to correct their own errors. I will never return and I am warning everyone I can."

"It's a very nice, old hotel but with comfortable modern rooms and elegant public areas. Good TV, bed and shower. Useful to have a restaurant on the premises but a less formal coffee shop in the hotel would be a bonus although I don't know how feasible it would be. A minibar in the room would bring it in line with other hotels of this calibre I've stayed in. It's on Broadway so about 15 - 20 minutes to walk to the waterfront. The Gaslamp and Little Italy are a short walk. You need to decide whether you want to be very near the waterfront or stay a short walk away. Very attentive staff!"