"Unfortunately, our room was not ready until 4:55 pm despite being told by hotel staff there was a “guaranteed check in time of 4:00 pm”. This caused a domino effect in the rest of our plans for the evening which was rather disappointing. The staff didn’t make an effort to make up for the delay and overall was not very hospitable. The building is gorgeous and the food and drinks were delicious, but due to the poor service, we do not plan to return. The hotel did reach out after giving them this feedback, stating there isn’t actually a guaranteed check in time and sometimes there are delays. I also did not get a final bill until 3 days after we checked out despite my credit card being charged the day after. When I did receive the bill, I found our hotel credits available through booking with AMEX Fine Hotels and Resorts was not applied. I now have to reach out to them to remove the extra $100 charged to my credit card. If you’re looking for a stay to enjoy specifically through AMEX FHR, we enjoyed our stay at the Pendry far more."

""Overall, I had a great experience. The hotel was clean, comfortable, and the staff were friendly. I would definitely recommend this hotel to others.""

"This hotel is conveniently located downtown and short walking distance to the San Diego Civic Theater. From pulling into the valet only parking, we were greeted by David and his team. First class crew all the way in helping to direct us to check in, managing bags, and getting the car situated. The lobby is absolutely beautiful and the details of the historic building are apparent. Check in at the front desk was a breeze and promptly received our room keys. The room was spacious, had a view of the city, and well appointed. Bed was very comfortable. This is a great place to stay in San Diego and highly recommend."

"Absolutely beautiful hotel. When you walk in you can just feel the history, it's very old and vintage but feels clean and fresh. The room was large and comfortable with a nice bathroom and tub. The only downside was that our room faced the train side of the street and the windows were not sound proof, it was really loud, but overall an awesome experience."

"I have stayed in numerous hotels in downtown San Diego, and this is by far the worst choice. Although the service is good, the location and views are terrible. Homeless everywhere, no doormen, and a view of a dilapidated building with graffiti outside our suite. Hard no, and I highly recommend not staying here. Stay along the waterfront at the Hyatt or Intercontinental. Stop here for a drink if you are curious about the history. Finally, no amenities, not a pool, nor even a minibar."