"My son and I were looking for an apartment for my son in San Francisco as he is moving up north. We decided on the St. Regis based on a friend's recommendation. We were disappointed in a couple aspects of our stay. The first was that the restaurant in the hotel was closed as work was being done on the floors. We were not notified of the closure ahead of time. They had a side room available for food but it was not in keeping with a 5 star hotel. A further issue occurred when my son went up to use the sauna and steam room in the spa. After an exhausting day trooping around the City, he went up only to find the Spa was also closed for renovations. Again there was no prior notification. Had we known that the restaurant and spa were closed, we would have chosen the Ritz Carlton which was our other option. A small note on the room, the bathroom had mold/mildew on the bottom metal railing of the shower. Gross and, again, not in keeping with a 5-star hotel. Lastly, when I was checking out, the front desk clerk asked about our stay. Since he asked.....when I mentioned the issues, he asked if there was anything he could do and spouted out some absurd comment about his high level of seniority. I thought for a second and then asked if he could waive the facility fee since we hadn't been interested in using the food credit attached to the facility fee in a small room that wasn't actually meant as a restaurant. His response was that management doesn't like to waive the facility fee so he couldn't waive it (despite his high level of seniority). I wanted to tell him that guests don't like to commit to 5 star hotels that claim to have a restaurant and spa only to find out they don't. But, I decided to let it go and on future trips to visit my son, simply go to the Ritz where I know from prior experience I won't have any of these issues."

"I am so glad to be able to post a new review of the hotel. My family and I stayed at the hotel in July and we, unfortunately, did not have the best experience. I did say, in my last review, that it was more about how the hotel responded to the various issues rather than the problems itself and the response from the St Regis was, quite simply, outstanding! From the manager's immediate response to my initial review - thank you for the reassurance about the microbeads - I was delighted to know that - to the kind letter and other treats left in our room when we returned, it was very clear that our concerns had been taken seriously and remedied. Our next stay was everything that I would expect from the St Regis and more! It is without a shadow of a doubt that, thanks to the extraordinary response from the management, I will most definitely choose the St Regis now over any other hotel! My sincere thanks to all the team who put so much effort into making sure that our stay was so wonderful!"

"We stayed here for only 1 night for a little stay cation. Hotel is beautiful, clean, & room was well appointed. Front desk staff were very nice but not enough people during check in or check out. We had to wait a considerable amount of time for both. Lobby area near check in was often crowded with people waiting & luggage. Pool was clean, plenty of towels, no issues. Overall great stay but they definitely need to put more staff @ the front desk & clean it up a bit."

"We chose to treat ourselves to a five-star stay at the St. Regis over Christmas, which also coincided with our anniversary on December 26. The hotel itself is beautiful—the pool and restaurant in particular were excellent. Unfortunately, the service did not come close to matching the luxury price point, and the bed was surprisingly uncomfortable. Prior to arrival, the butler service reached out to ask if there was anything we needed or if we were celebrating a special occasion. I mentioned our anniversary at that time. Upon check-in, I was asked the same questions again, and again noted our anniversary. I was told it hadn’t been documented, but that they would “make it extra special” for us. Once in our room—which was very nice overall—we realized we needed a mini-fridge. I called and was told one would be sent up right away. Several hours passed. A butler later came by with fruit, and when I asked about the fridge, he said he would follow up. After still more time passed, I went downstairs to ask again. The fridge finally arrived nearly seven hours after the initial request. That night, sleep was disappointing. The bed was very uncomfortable and felt smaller than a standard king, with an obvious slope on one side. Several lights in the room also didn’t work, but given our previous experiences with service delays, we chose not to report it during our busy stay. On the day of our actual anniversary, I again asked if the hotel did anything special for occasions or if something could be arranged in the room. Once more, I was told there were no notes about our anniversary, but I was assured something would be done and asked when we’d be out. I said around 4 p.m. No details were shared, and while I wasn’t expecting much, I did expect something. When we returned from dinner that evening, there was nothing. I went downstairs to ask if we had been forgotten and was once again told there was no record of our anniversary. This time, the front desk agent was noticeably dismissive, as if I were inconveniencing her. Shortly after, I received a call with an apology that felt perfunctory at best, followed by what they called a “standard amenity”—a bowl of fruit—delivered around 9–10 p.m. on a Friday night. After everything, it felt more frustrating than thoughtful. Additional service issues included coffee and tea service that took over an hour on our first morning, arriving with only tea bags and no clear way to prepare them. I was also supposed to receive upgraded internet as a Titanium member, but the connection was unreliable and frequently dropped. Overall, while the property itself is lovely, the service was disorganized, inconsistent, and far below what I expect from a St. Regis—or any five-star hotel. There are far better options in San Francisco, in better locations, with significantly better service. Unfortunately, this stay felt closer to a two-star experience, and I would not return."

"used my annual free night from marriott to bring my daughter to san francisco for her 28th birthday. from the moment we walked in to the time we left we were continually amazed with the feel and vibe of the hotel. we have never been to such a fancy and luxurious hotel before and the memories will last a lifetime, i am sure. a special shoutout to Emma for making all our dreams and wishes come through with some very special touches. WOW"