"Arrived tired and jet lagged but made to feel completely at home immediately. It’s a huge hotel on Nob Hill with brilliant views across the bay. It was hosting a music conference, so very busy, but staff found plenty of time to help, put you in the right direction with recommendations and the king of service was Tom on the concierge desk. With more than 40 years of experience he's still at the top of his game and a delight to listen to. It’s an ideal place to explore the city. The wharfage with all its restaurants and views to the two bridges is only a short downhill walk, but get a tram or a bus back up, the streets pull on the old leg muscles. It has one of the most unusual places you'll ever eat, a former swimming pool transformed into a Tongan island with a terrific thunderstorm which strikes a couple of times an hour, even during breakfast. You eat round the former pool, a group plays on a miniature island and there’s plenty of room t9 dance ashore by the bar."

"I’ve stayed at many luxury hotels and resorts and this one is specifically special to me because of the attention to detail and exceptional service that it has to offer. Every time I’ve stayed here either Renin or Katherine at front desk have taken care of me and made me feel really special. They are genuinely some of the best I’ve come across when it comes to hospitality. I love everything this place has to offer and cant wait to go back."

"We had the BEST experience at the Fairmont. It was a getaway for 3 generations of women and one of the reasons it was so successful was because of Ziv! Ziv was the front desk clerk and gave us an amazing upgrade. He was extremely helpful and always had a smile. Thank you Ziv for the great memories!"

"I have stayed at the Fairmont many times, its a beautiful and charming hotel. The biggest issue is the gym closes at 7pm on Friday and 4pm on Saturdays and Sundays. This is simply ridiculous for a five star luxury hotel that charges higher room rates on the weekend. I would assume, people who are travelling to San Francisco want to spend their days checking out the sites and come home to the hotel in the evening to hit the gym/sauna."

"Beautiful hotel with classic luxury look. For disclosure, we were a newly wed couple staying in the hotel. Food in Laurel Court was tasty with breakfast buffet (it was busier in the morning, but had a quieter muffled feel during lunch). When we informed them that we were marrying during our stay, they upgraded us with no additional charge to a corner suite with a beautiful view of the city. Staff was very friendly and accommodating. The porters brought out luggage up to our room for us. Special thank you for Devin who provided us strawberries dressed as a bride and groom and complimentary champagne on the wedding day (we never got the chance to thank him personally). In-room dining, cut-stone bathroom and stocked minifridge. The terrace outside is a wonderful place to read, chat or soak in the ambiance. The hotel also has an exercise room, shops and a restaurant named The Tongaroom, but we didn’t have a chance to try them out. Cable Cars pass by and we could hear them from the terrace and from our room, but it gave us the feeling of San Francisco. Very close to Cable Car Museum. We very much enjoyed our stay. Would recommend for newly weds."