"I took my wife here for her birthday and it absolutely delivered. The room was stunning, spotless, and thoughtfully designed with a modern, subtly futuristic feel that made it feel special without being over the top. Everything felt intentional, clean, and high quality, the kind of room you actually want to slow down and enjoy and take in. The pool area was a highlight, heated pool, hot tub, and waterfall features made it feel relaxing and upscale, especially in the evening. It truly felt like a getaway without leaving the Bay Area. It was the perfect setting for a birthday stay. Also, incredible customer service from top to bottom, easily one of the best hospitality experiences we’ve had. We left already talking about when we’d come back. Highly recommend for a special occasion or just a well deserved reset."

"Hotel Nia was so beautiful and the staff made the trip. Sanchez started off our trip wonderfully, checking us in with ease and kindness. The hotel is so clean and the room are breath taking. Great views of Menlo Park and right next to many different shopping areas. Their hot tub is amazing with a waterfall. We got breakfast in the morning and it was beautifully presented and very yummy! Highly recommend staying here!"

"I'm writing this based on several stays at Hotel Nia. First some positive points: - The rooms are generally spacious and well appointed. - Beds are comfortable - Wifi works well - Public areas are generally nice But there are a few significant negatives: - First and by far most important, the HVAC in the rooms is absolutely terrible. The fan is very noisy, and cycles on and off in 2 minute cycles, so without a white noise machine it is impossible to sleep. The thermostat also ignores the setting you give it, treating it as general guidance; over a period of hours it will get to the setting if it doesn't cycle off first because the motion detector is not triggered. And the vents were pointed directly at the bed, amplifying the disruptive effect every time it cycled on and off. - The location is also terrible if you're not here for business. It is located in an office park with nothing in walking distance. If you are extending a business trip I would not stay here. - It is often a really bad value with rates over $600/night for a mediocre overall experience. - Service in the restaurant is very, very slow. Breakfast can take an hour for a simple order. I would stay here if the location and rates are right for you, but be forewarned that there are significant negatives."

"It's ok. My room air conditioner didn't work, so it was 83° the entire time. The b valet closes at some point in the night, yet they still charge you the same $40 fee for some unknown reason when you don't actually get valet and there really defensive when you ask why."

"We had an odd time trying to find a hotel of the weekend of 8/1-8/3 and settled on Hotel Nia. I have several benefits with my credit card when I travel, and this hotel was part of the Amex benefits. The hotel has valet parking at $40 per day and there is no self park option. There is a restaurant on site, however if you are traveling with a family with an average 6 and 8 year old we were hard pressed to find something on the dinner menu that was going to be worth spending the $$ to feed them. There is a cute local food area that served amazing pizza, and a bakery that made The hotel is nice, hip as you would expect for the area. They have some fire pits in the evening and plenty of outside seating in the courtyard that is very nice. The pool is heated, and plenty of seating. All in all an as you expect visit to any Marriot Sheraton (which we have stayed out and always enjoyed ourselves) property. This one was on par with that, but uncharged without any additional features. My first surprise is that the valet service is not part of the hotel, so the hotel credits that are provided are not able to cover parking. They end up being credits for food since the are no additional services offered at this hotel. My disappointment really is with the food service area. Our Amex benefit covered breakfast for 2. No disclaimers were provided at the time of check in, and there is not a limit, or have ever been a limit on the breakfast that we have received at other hotels. We ordered two entrees and two regular coffees, and two items off of the kids menu (with the expectation to pay for the kids items). After 45 min, three of our items arrive, we have no flatware, our coffees we had to go and ask someone for, and never got a refill. One of the items my kid ordered (ham and cheese omelette) just came out as scrambled eggs and toast, no butter and no jam. My husband watched us eat and after they cleared the plates my husbands meal arrived. My husband was not amused and didn't want to eat at the restaurant the following day, even though it was "covered". The following day I go down with my kids, and we decided that we would just order two meals and share. We are sat down in an odd area that is walled in on two sides between two larger dining areas, and have to ask after waiting for 15 min. if someone is going to take our order. The server was surprised we were there. We have our order taken, two entrees and nothing else. Since my kids didn't enjoy the meal the first day we walk over to the cafe and are going to use our $100 hotel credit. We get some pastries, two to-go sandwiches for the roak, a fruit cup and three coffees. We close out the bill it comes just under the $100 hotel credit. We go back, the kids start eating, and eventually our food arrives. We eat, we sign our check and we go to check out. I ask the person checking me out if my credits have applied as expected, I am told yes, I am not shown folio, but I swipe my card (my fault) with the expectation that I am just paying for the valet. I ask for the receipt, and see that I have been charged $161 for food. Turns out that the breakfast credits were not applied. I was told they see the credits, and will fix it later. I get a new folio emailed to me and the breakfast credit has been reveres. I check my credit card and I have an additional charge of $78. The next day I call and ask for this to be fixed. I am assured it will get fix. A week later I still have the charges, I call and a new person who was very nice hand calculated my charges and my credits and found that I should have only paid for valet, and a $40 left over on my breakfast charges. She has assured me the hotel will credit back the over charges. I'll follow up here if that occurs The hotel is now saying that a complimentary breakfast for 2 is limited to $60 per day. Which would be reasonable anywhere else, but the least expensive item on the menu is $30 and a black coffee is $6, so even if you ordered the least expensive item and a coffee the breakfast will never be complementary."