"Poor service throughout our entire stay — staff were unfriendly, disorganized, and inattentive. Not worth the price, and we won’t be returning."

"I took my wife here for her birthday and it absolutely delivered. The room was stunning, spotless, and thoughtfully designed with a modern, subtly futuristic feel that made it feel special without being over the top. Everything felt intentional, clean, and high quality, the kind of room you actually want to slow down and enjoy and take in. The pool area was a highlight, heated pool, hot tub, and waterfall features made it feel relaxing and upscale, especially in the evening. It truly felt like a getaway without leaving the Bay Area. It was the perfect setting for a birthday stay. Also, incredible customer service from top to bottom, easily one of the best hospitality experiences we’ve had. We left already talking about when we’d come back. Highly recommend for a special occasion or just a well deserved reset."

"Hotel Nia was so beautiful and the staff made the trip. Sanchez started off our trip wonderfully, checking us in with ease and kindness. The hotel is so clean and the room are breath taking. Great views of Menlo Park and right next to many different shopping areas. Their hot tub is amazing with a waterfall. We got breakfast in the morning and it was beautifully presented and very yummy! Highly recommend staying here!"

"I'm writing this based on several stays at Hotel Nia. First some positive points: - The rooms are generally spacious and well appointed. - Beds are comfortable - Wifi works well - Public areas are generally nice But there are a few significant negatives: - First and by far most important, the HVAC in the rooms is absolutely terrible. The fan is very noisy, and cycles on and off in 2 minute cycles, so without a white noise machine it is impossible to sleep. The thermostat also ignores the setting you give it, treating it as general guidance; over a period of hours it will get to the setting if it doesn't cycle off first because the motion detector is not triggered. And the vents were pointed directly at the bed, amplifying the disruptive effect every time it cycled on and off. - The location is also terrible if you're not here for business. It is located in an office park with nothing in walking distance. If you are extending a business trip I would not stay here. - It is often a really bad value with rates over $600/night for a mediocre overall experience. - Service in the restaurant is very, very slow. Breakfast can take an hour for a simple order. I would stay here if the location and rates are right for you, but be forewarned that there are significant negatives."

"It's ok. My room air conditioner didn't work, so it was 83° the entire time. The b valet closes at some point in the night, yet they still charge you the same $40 fee for some unknown reason when you don't actually get valet and there really defensive when you ask why."