"We were disappointed with our stay. Upon check-in, the front desk was not truthful about an upgrade, even after we mentioned that we are Platinum American Express and Marriott Bonvoy Platinum members. The restaurant experience was equally frustrating — the food was disappointing, and the service was extremely poor. While the staff was generally kind, it was clear they were poorly trained and unprepared to provide the level of service expected from this brand. Overall, it fell well below the standards we’ve come to expect from Marriott properties."

"An amazing stay… exactly what you expect from the St Regis Brand. The rooms are terrific - clean, spacious and and overall very comfortable. Bar and restaurant are also great. Food was consistently good and the bar service is solid. What makes it even better is the incredible team they have. Candela and Samantha in the bar are great. Friendly, great service and made us feel incredibly welcome. Charlotte at the front desk was super helpful answering questions about my bill and just overall info. If those three team members are representative of your whole staff - you’re doing it right. Great stay! See you next year."

"If you’re dreaming of clean air and beautiful Mountain Views reconsider The St Regis . There is construction across the street making it a view of a dump. It’s loud and dusty . St Regis said they were sorry but it’s like that for 2 years. Paying St Regis prices I would expect more. There are plenty of fabulous hotels in Aspen"

"I thought I was going to be absolutely "wowed". NOT THE CASE. We came in the summer for a very elevated experiential w/e for some very special friends. I will start by saying that in order to get to our room we had to walk down a back of house service stairwell to get there because the elevator to our room was out of service. We addressed the front desk and were told we'd get a call from the Manager. Never happened. Approached the desk again the next day, same message. We also booked 3 nights, but due to family emergency we only needed 2 nights. Did not request for a refund but was going to let my 80 year old father use the third night since it was paid... I advised their management team he could not use stairs. Nothing was done about it. Such a disappointment regarding operations and management. Room service trays left (not ours) out in hallways for extended amount of times, sometimes almost 24 hours. Never got a reset of water in the room bc no one ever came to clean the room. I will say, the service team at the restaurants and bar were absolutely incredible. You should consider advancing some internal hospitality members from your team as they were the ones to recover our experience as best they could."