"After skiing I went to the heated pool on the roof of the W. A great way to unwind. My only complaint(s) are: The amount of chlorine in the pool is insane. Bathing suit stripped of color; skin stripped of moisture for 2 days; silver bracelets turned pewter. Same experience with the other people I was with. Unnecessary amount of chlorine in the pool. Would have been a 10....."

"Our room was extemely small and the entry was directly into the bathroom. There was no table to sit at and barely enough room to walk around the room. We thought breakfast was included at our rate of $1400 per night and it was not, charged $38.00 pp in addition. It seems like a small fee, but generates al ot of ill will toward the guest experience. There was a resort fee per day added on at the end , per day."

"I had a beautiful time in this facility what a great costumer service i experienced from Victor a young men from Peru. A real gentleman helped me with every single request I had . I recommend this property specially if your well traveled and want an excellent service and a pleasant stay"

"This was hands down one of the worst experiences I’ve ever had at a Marriott property — and certainly the worst service I’ve ever received from a hotel. From the moment we arrived, it was one issue after another: • Airport shuttle experience: We walked up to the W Aspen shuttle at the airport and were allowed to load our luggage and board. After we were seated, the driver refused to leave and kept us waiting for nearly 20 minutes — without explanation — and would not let us off. During that time, another hotel shuttle pulled up, picked up guests, and departed while we were still sitting there. We finally had to remove our own luggage from the back and call an Uber. • Repeatedly ignored requests: We asked multiple times for extra amenities to be delivered to our room. They never arrived. • Lost ski boots: The hotel misplaced our ski boots. We ultimately had to search behind the counter ourselves to find them. • Transportation number that doesn’t work: We were given a phone number to call for rides around town. When we tried calling, no one ever answered. • No basic bathroom amenities: The room had virtually no bathroom essentials — no shower caps, no cotton pads, none of the standard basics I consistently receive at other Marriott properties. For a brand that markets itself as luxury and part of the Marriott family, this level of disorganization and lack of service is unacceptable. There was no sense of urgency, no follow-through, and no accountability. At every turn, we were left to solve problems ourselves. I rarely leave negative reviews, but this experience was beyond disappointing. I would not stay here again and cannot recommend this property."