"Booked through American Express FHR. We arrived late at the hotel and with the Amex package we are supposed to get an upgrade in the room if available. Not only did we NOT get an upgrade I think they gave us the worst room in the hotel. The room was on the second floor facing a big street and we could hear street racing and emergency vehicles speeding by all night long. Also according to the paperwork given to us by the hotel late checkout is suppose to be guaranteed until 4pm. They only gave us an extra hour until noon. The room was adequate but it was so loud that we couldn’t get any rest. Valet parking is a joke. You can park like one driveway over for 16$ rather than the 64$ valet plus Denver taxes. Overall a rather mediocre stay."

"Great hotel convenient to the downtown area. The on site restaurant and bar staff were also very attentive and friendly."

"Fantastic service. Lovely hotel. Great location. One of my best Hyatt stays ever. One of my best hotel stays ever. Truly exceptional!"

"The location is great to the stadiums. We went for the games and we could walk to ball Arena. There are Barnyard doors on the bathroom. Talk about a weird flex. Kinda takes away any private time you might need. Shower is fantastic. The valet is like 64 a night with a 30 dollar Denver charge fee added at the end of each night. Lots of hidden charges as you’ll see on your bill. Valet was way too much for the service, I suggest not bringing a car if you can help it. I’ve stayed in nicer hotels for less money. This one had a night club going still at 9pm on a Sunday you could hear it all the way on floor 9, the club is on floor 6. It’s just like weird to me that a place that is supposed to be 4.5 stars acted like a night club. Just overall a weird experience for a couple. It’s not really romantic, might be suited better for a solo traveler trying to find themselves a random. There are fancier hotels in the area without hidden fees, which were not mentioned when we booked the room. Gym is okay, very basic. No squat rack or smith machine. Just some treadmills and a rower with a few free weights. Not impressive. Don’t expect to get anything but a HITT workout in. Bed is very hard, they got those puffy pillows with no shape to them. Just a top cover sheet on the bed, no actual sheets and a lite comforter. They don’t change the sheets when you stay they just remake the bed, even if the sheets are dirty. No vegetarian or vegan options at their on site restaurant. A few things in the cafe to grab on the go. But that closes early in the morning. Not much thought put into their menu for in room dining. It’s an expensive hotel so you expect it not to be such a let down on the luxury. Try a different hotel in the area without hidden fees and better service. If you just need to walk to the game and have a place to sleep at the end of the night this hotel would work."

"This is unfortunatley, one of failed stay at Thompson brand hotel in Denver. Staffs were ill educated, short staffed and not so good at taking care of issues. The roomservice sucked and food were delivered cold for breakfast - have you heard of cold and hard french toast? Things were expensive and not working. I had two rooms side by side, but one was smelled chemical fume and the other one had a heater issue. Bathroom was illdesied and freezing cold. If you are visiting Denver, try to avoid this one."