"Great staff - friendly! When I had to stay two extra nights they helped me with a better rate! Manager - super helpful!"

"We stayed at Eaton DC for 4 days to celebrate the 4th & America 250. Our first night the air conditioning wasn't working and it made for a uncomfortable sleep. The next morning we called the front desk and Maggie made immediate arrangements for a room move. She made us feel really important and offered us breakfast. SHE was Amazing. She took care of us as if we were here personal guests. She really knows her hospitality stuff. We will be back. Thanks."

"We ended up at The Eaton under the worst circumstances, our apartment AC died mid-DC-heatwave, and what could have been a stressful few days turned into one of the most genuinely hospitable hotel experiences we've ever had. I'm 21 weeks pregnant, and the team went out of their way to make sure I was comfortable from the moment we walked in. They upgraded us to a larger room that actually fit me, my husband, and our Great Dane comfortably, kept me stocked with cold water, and checked in on us without ever being intrusive about it. It's the kind of thoughtfulness you can't fake. Maggie, the Front Office Manager, has built an incredible team. Every single person we interacted with, especially Ellie, treated us with warmth and genuine care the entire time we were dealing with our AC situation. Nothing felt like an inconvenience to them. They even helped me track down a dog bed after an Instacart delivery went sideways on our very first day, which is such a small thing, but it told me everything about how this property operates. I spent years as a Director of Rooms at a boutique hotel, so I know exactly how hard it is to execute hospitality at this level consistently, and The Eaton has not missed a single beat. Our family will absolutely be staying here when our baby boy arrives in November, and it's the first place I'll send anyone visiting us in DC from now on. Thank you to the entire Eaton team for taking such good care of us when we needed it most."

"As a Marriott Bonvoy Brilliant member, I've stayed at many hotels, and what often defines a stay isn't whether something goes wrong—it's how a team responds when it does. My visit to Eaton DC started with a room that had a few unexpected technical issues. While that was initially disappointing, the team responded with professionalism, empathy, and genuine hospitality. They quickly offered an upgraded room prompting me to extend my stay another night, and from that moment on, my experience was completely transformed. The upgraded space showcased everything that makes Eaton DC unique—thoughtful design, creative energy, comfort, and a sense of purpose that extends well beyond traditional hospitality. It's the kind of place that feels connected to the community it serves. Thank you to the Eaton DC team for turning a frustrating moment into an exceptional stay. Outstanding service isn't about perfection it's about making guests feel valued, seen, heard, and cared for. That's exactly what you delivered. Looking forward to my next visit. #EatonDC #InclusiveHospitality #MarriottBonvoy #GuestExperience #WashingtonDC"

"This hotel is all looks, but low quality. No food options in hotel, terrible gym. Stay somewhere else."