"This pains me but the entire stay was AWFUL. We booked via Amex Platinum, called last week to confirm the benefits, then were told something totally different upon arrival. We tried communicating via their "text" portal,ZERO RESPONSES. I called atleast 5 times back to back, no answer. The room was "upgraded"and there were MULTIPLE issues with the water, amenities, ac. I'm so pissed for booking this room, as it is NOT 5 STAR, at all. The service made my stay the worst aspect with the ONLY positive bring Abby from The Pembroke Restaurant. We tried the Doyle bar, waited 15 minutes with NO service, and I can tell you we will NEVER Stay here again. Terrible, terrible service. The location is the only benefit, and I mean the ONLY benefit. Amex needs to drop this hotel from their brands because this is an absolute embarrassment"

"Great location, absolutely the best staff ever, from greeting me on WhatsApp to responding amazingly quickly with my desire for a kettle and a larger cup, these guys were spot on. Very comfortable room, especially the bed. Automatic blackout blinds at the press of a button. Some of the furniture is a little worn in places, but didn’t detract from comfort, which lets face it is more important. Very clean. A little bit of noise from construction work going on outside the hotel, but since we were awake from 5.30am each morning (don’t you just love jet lag) it didn’t trouble us at all. Busy bar, which looked like fun but we were a bit late and were unable to secure a table. Starbucks just across the road was excellent as we were staying on a room only basis. Very happy with our visit and would be more than happy to stay here again."

"We had a pleasant stay at The DuPont Circle Hotel. The real star for our stay was security personnel Lasagna Brooks, who helped us for hours over two days to search for my daughter’s missing Aura ring. We never did find it, but Ms Brooks helped us with getting access to the closed restaurant where it might have been, coordinating with other hotel staff in the search, and joining us in actual looking both inside and outside the hotel. She always had a smile on her face and a pleasant, efficient, and encouraging manner. Hats off to you Ms Brooks!"

"It was wonderful to pass by all the Embassy buildings and tons for restaurants and bars."

"I stayed at The Dupont Circle twice in the course of 6 months - first in February and then again in April (as a "redo" after a negative experience the first time). For the visit in February, my partner and I booked this "luxury" hotel for its location and reputation. I initially booked a standard level room, but paid for an upgrade to one of the penthouse-level suites at check in. Once we arrived at the room, half of the bathroom amenities weren't functional because of renovations (towel warmer, jacuzzi jets in tub, etc). We didn't give it too much thought because hotels undergo renovations all the time. The issue came when I requested a DoorDash order be delivered to my room instead of me going to the lobby to retrieve it - seemed like a pretty standard request for several hundreds of dollars upcharge nightly. After 30 minutes, my order still hadn't made it to my door, so I went downstairs. Upon arriving to the lobby, the front desk manager was holding my order (the only order there), and berating the bellhop as to why it hadn't been delivered. After several minutes of back and forth, the manager then offered me coffee as a means of rectifying the issue - after I'd already ordered ~$65 worth of room service, including coffee, that morning. I was so dissatisfied with the handling of this matter, I checked out early. Upon discovering the issues I encountered during my stay, the Director of Front Office, Lamond Conover, reached out to assure me that this was not their normal business operations and to give The Dupont Circle the chance to make it right upon my next visit. I was offered a terrace room, a dining credit, and a welcome drink upon my arrival (I requested champagne). I then rebooked for a stay in April, during the Cherry Blossom festivities. Upon my arrival, valet was nowhere to be found so my partner and I were forced to retrieve our own bags from the car, and the welcome drink was not available upon check in (I called ahead several times to make sure they knew my arrival time, but no one answered the phone). I was assured that the welcome drink would meet me once I got to the room; what actually arrived was two empty champagne glasses. Once I told the attendant that there was actually supposed to be a drink in the glasses, she retuned with prosecco instead of champagne. Other issues included one of the bellhops entering our room without knocking to retrieve room service dishes, the phones in our rooms not working, and overhearing staff at the Pembroke tell a patron that they should call the restaurant directly instead of the hotel because "they purposely turn the ringer off" and that "they never answer those phones." The most egregious part of all this is when I responded in earnest to an email asking how the stay was, and Ms. Conover responded (meant for internal purposes only), "Just respond to her request and wish her well...we do not need this headache anymore." I have NEVER experienced the unprofessionalism, egregious lack of care, and abysmal customer service I experienced at this property. Feel free to patronize the Pembroke (their food and customer service were impeccable), but avoid booking this overpriced insult of a "luxury" hotel at all costs."