"My husband and I had an excellent stay at The Morrow and were especially impressed by the superb level of service we received. We changed hotels to The Morrow, and from the moment we arrived, we were made to feel genuinely welcomed and valued as guests. The professionalism, friendliness, and attention to detail throughout our stay were exceptional. Chanee, Neicy, and Delicia were warm, professional, attentive, and willing to go above and beyond to make sure we had everything we needed. A special recognition goes to Chanee with whom we had the most interaction during our stay. She consistently provided outstanding service and took a genuine interest in making sure we were comfortable and enjoying our visit. The combination of professionalism, kindness, patience, and personal attention truly stood out. It is employees like her who turn a good hotel stay into an exceptional one. We thoroughly enjoyed our stay and will definitely stay in the this hotel the next time we are in Washington. On a scale of 1 to 5 stars, five stars for the hotel and, most importantly, for the outstanding people who made our visit so enjoyable. J. Jackson"

"★★★★★ I had an outstanding stay at The Morrow Hotel in Washington, DC. The hotel is modern, beautifully designed, and exceptionally clean, but what really stood out was the level of service. Kassim at the front desk was fantastic. He was warm, welcoming, attentive, and genuinely went out of his way to make sure I had a great experience. That kind of customer service makes a huge difference when traveling, and Kassim represented the hotel incredibly well. My room was spotless and very comfortable. The housekeeping staff did an excellent job throughout my stay, and you could tell there was real attention to detail. The bed was extremely comfortable, the towels were wonderfully soft, and everything in the room felt fresh, modern, and well maintained. Breakfast was another highlight. It was excellent and far exceeded what I expected from a hotel breakfast. The location is also terrific, especially if you want to explore the Union Market area. There are plenty of restaurants, shops, and things to do nearby, while the hotel itself feels like a comfortable retreat after a day in DC. I would absolutely stay at The Morrow again. Between the beautiful rooms, excellent housekeeping, great breakfast, convenient location, and especially the exceptional service from Kassim, this was a five-star experience from beginning to end. Highly recommended."

"Overall a gorgeous hotel on the interior. One side the rooms face the rail yard, and the other faces a neighborhood. The view of the capital building from the rooftop restaurant is nice as well. I am a Hilton diamond member and was given a relatively standard room on the third floor, so I asked if there were any room upgrades available, as they normally come free with your reservation. The whole process took about a half hour to resolve. This started with a front desk clerk telling me that they were too busy to help me over the phone, so I decided to go stand in line at the front desk. I got to the front desk to find nobody in line. The only clerk there told me that they were leaving, so this meant they could not help me for the 15 minutes I watched them stand at the desk. She told me I’d need to wait a half hour for their coworker to help me. Mind you, she was standing there not visibly doing anything until other customers came to the desk for check in or check out. Enter Gabriella, the savior of this story. She walks up to the desk with the biggest smile, warmest demeanor, and is able to move me to one of the most beautiful rooms I have stayed in. She is the reason this property got three stars and not one. My reasoning- it’s the average of the two experiences I had dealing with the staff. She easily provided the best customer service experience I have experienced in 2026."

"Outstanding professional staff if you need anything they will make sure your taken care of. I highly recommend and will stay here again in the future."

"A few positives worth noting: very well located for anyone staying in Noma. It’s a new hotel with good amenities and a nice gym. The front desk staff is friendly, and the rooms are comfortable. As for the negatives, they were significant though I think we had bad luck during our stay as most reviews are quite favorable. First, after checking in, we were told that the system wasn’t enabling the staff to create room keys or activate a digital key, so we had to wait about an hour for room keys. Second, we stayed for 4 nights but had no room cleaning or servicing until the afternoon of the third day. Third, the lighting scheme in the room was without question the worst I’ve had in any hotel stay. The bathroom lighting would make an operating room seem dim in comparison. It was motion activated and could not be dimmed so if one needs the bathroom during the night, you’ll be greeted by intensely bright lights. Then, during a shower, the motion sensor goes quiet, the lights shut off, and the bathroom becomes dark, while showering. Separately, the headboard of the bed had a light running across the top. Ours turned on each morning between 5 and 6 am. We had a staff member take a look and he showed us the button on the bottom of the nightstand to turn it off, but it didn’t help. Needless to say, we won’t be returning."