"We booked a Roof Suite Terrace at the Greystone for our last night in Miami Beach. The hotel is perfect if you don't plan to spend most of your time at the beach, as it's a block back. The rooms have a clean, minimal design, and the Malin+Goetz toiletries are a nice touch. Now, the experience went something like this: "Wow, what a room!" Then we spotted the spiral staircase. "Oh wait, there's more?" Up we went to discover our private rooftop with a hot tub overlooking the area. Genuinely great moment! Then the carpet got pulled. The minibar area - shown fully stocked on their website - was an empty fridge (two bottles of water were given at check-in). No coffee maker, no nothing. My wife asked about coffee and was told they don't have any, but could provide a kettle for hot water. So off to CVS across the street for a $60 bottle of wine, amongst other things. Back in the room, we found a corkscrew - promising! - but no wine glasses (they are shown on their website, too). The front desk suggested we use the water glasses. Uhm, no! Another trip downstairs to sort that out. We're in our 40s at an adult-only hotel, and somehow we're solving young adult problems like "who's doing the booze run." Dear Greystone team: seriously, you've got such an asset here. The room, the rooftop, the design: it's all there. We received easily ten emails before our arrival, all along the lines of "let us know if there's anything we can do." Not one of them hinted that essentials simply weren't there. I usually reply to these emails when I have a genuine special request, but it would never cross my mind to tell a 4* leisure (!) hotel that I'd like wine glasses in one of their most expensive room categories (north of USD 1'100 a night, all in). We appreciate understated luxury, but this level of understatement was a bit too much. Fix it, and we'll be back when in Miami Beach - and bring our friends along, too."

"Everything was absolutely perfect about this place! The staff was super friendly and the rooftop bartenders were amazing. The rooms were cleaned everyday and the whole facility was clean. This place is so good I almost hate giving it a good review because then it will be more popular lol. Thank you hotel Greystone for a relaxing vacation! Keep up the good work!"

"I would like to say, thank you Julie, at the front desk of Greystone, I would like to say how much I appreciate your help and kindness with me."

"I made plans to go to Ultra a bit last minute, limiting my hotel selections due to both bookings and increased cost. I ended up forgoing my usual Amex Platinum booking for an Expedia package and hoped for the best. From the moment I checked in, it was clear the Greystone operates on a level of hospitality that feels increasingly rare. I had arrived well before 4pm on a few hours of sleep and when I asked about an early check-in, I was given a complimentary upgrade that gratefully was ready. This type of service is anticipated (but not guaranteed) through direct Amex bookings with certain luxury hotels. Anyone familiar with Expedia and other third-party booking sites will probably appreciate the anecdote. I am sorry that I did not recall the name of the gentleman at reception but would like to recognize him. I intentionally booked an art deco boutique hotel since I was in Miami. I had previously stayed at the Confidante (now rebranded as the Hyatt Andaaz) year over year and was very sad to see how it was renovated. I love the charm of older hotels so I knew what to expect. I was given a penthouse with an outdoor space/hot tub in the Courtyard building. The room was very tastefully designed and I loved the accordion glass doors! I was able to transform it into a really lovely indoor/outdoor space. I appreciated the multiple seating options outside (and the towel dressing the loungers). The hot tub was amazing. I have to also note the bed and pillows were the most comfortable I've experienced traveling - even more than at the Langham or Peninsula. I had no issues with noise levels, but I live in downtown Chicago and am probably pretty tolerant. Miami is boisterous and the rooms aren't soundproof but I wouldn't fault the Greystone for that. I just used noise canceling earbuds on the patio to zone out. The room itself has both black out curtains and sheers which were separately appreciated. I had no issues with Wifi. I never went to the pool or the beach, so I can't comment on that. I did however visit Kobo daily for coffee and snacks. Service at Kobo was also incredible, food was great, and every employee I encountered there and in the hotel seemed genuinely happy to work here. I hope that the owners continue to invest in this because it made my stay incredibly pleasant. Marcos at reception was able to accommodate a late check-out for me since my flight is this afternoon. I have to again note that this is an anticipated benefit of Amex Platinum bookings and NOT Expedia. It ended my trip on a high note that I believe reflects Greystone's hospitality standards. I'm glad to have found a replacement for the Confidante for my future trips to Miami. I'd love to thank all of the staff for making this a great experience for me. I'd book a return here outside of attending events and look forward to coming back in the future."