"The lobby is nice and the staff has been friendly. However, the room and corridors are horrid. Run down, tired, drab, deferred maintenance galore, etc. Will never remotely return, may leave early."

"Was housed in the Remote Wing, needed two sets of elevators, and a long inefficient walk each time, temperamental elevators, oldish systems, breakfast ok, systems antiquated. Got a welcome letter addressed to someone else ."

"pon arrival, we experienced a significant delay in receiving our room keys—about 2.5 hours past the posted 4 PM check-in time. During that time, communication from staff was limited, and I had to contact customer service via telephone to get the issue escalated. The lobby was extremely crowded due to a business conference, which made the wait even more uncomfortable. Hardly a seat to be found. Unfortunately, the room itself had ongoing noise issues. It appeared to be located near a mechanical or air conditioning unit, and there was loud vibrating noise both nights of our stay. We also heard frequent slamming from a stairwell door directly across the hallway from our door.. By the second night, I was calling the front desk at 3 AM because the noise disrupted sleep both nights of our stay. Common areas were also heavily impacted by conference traffic. We had hoped to enjoy a quiet drink at the bar in the evenings, but it was consistently crowded and loud. Not the vibe for a romantic night cap. This trip was meant to celebrate our 20th wedding anniversary, so the overall experience was disappointing—especially given the premium price point and expectations associated with a Ritz-Carlton stay. The hotel did offer one complimentary night and a pool daybed, which I appreciated. However, the overall stay still fell short. Management did follow up after my email, but the resolution felt limited considering the issues we experienced. The director basically said tough luck the room was still occupied we will charge you accordingly. Based on this visit, I would not recommend this location for couples or families seeking a relaxing luxury getaway. Added photo of our “ocean view” room. Note the size and proximity of the mechanical unit that vibrated our entire room."

"I would love to write an review I stayed here can’t remember exactly day but while I was staying I came cross this girl name domenica I believe she works in the club lounge and I wish I can say nice things for this employee she’s came cross my baby daddy who’s she is talking to I told her multiple times to stop talking to she broken up a family as well I don’t appreciate what she’s trying to do if she doesn’t stop it’ll well get ugly no need and I know this hotel doesn’t need anymore bad rating yes I know all about. Again her name is domenica mora Thank you for your time"