"Love staying here. Anna at the pool deck is so sweet, and goes above and beyond for the guests"

"Anna and the pool team were fantastic! Was such a great stay. Absolutely recommend the W."

"We love the beach and the pool, the service is everything! Always so kind and amazing."

"As a long time guest I'm happy to report that there are some really great upgrades happening at the W South Beach. Front desk staff(Tish) is very friendly, concierge (Sole) were kind, helpful and accommodating - especially when needing to extend the stay....again. Really great expansion of the daily amenities/activities. Rooms are well maintained, clean & spacious. Housekeeping were all sweethearts. Familiar faces doing the towels and pool chairs is always nice, maintenance men fixing some of the worn deck areas and vendors measuring curtains for the cabanas show that the property is still being maintained. Upgraded furniture in the living room and an overall more organized, neat & clean feeling in the lobby all point to new management really trying to improve the property and stay - and doing a great job so far. Location hasn't changed(obviously) - with easy access to Lincoln Road, the boardwalk, SoFi and more. House car service was available daily and helped whisk us off to dinner on a couple of occasions. F&B program leaves a lot to be desired...a lot a lot. But every other aspect of the hotel & property is exceptional for this price point. Can't wait to rerun again."

"I recently spent a special weekend at the W South Beach with my daughter and my mother, celebrating my mother’s 77th birthday. The hotel is truly beautiful, our room was lovely, and the service throughout most areas of the property was warm and professional. We created wonderful memories and genuinely enjoyed our stay. After check-out, we stored our luggage and went out for lunch and a walk through the antique market on Lincoln Road. When we returned to pick up our luggage before heading to the airport, there was a cheese and wine activation taking place by the pool. Since we still had some time, the three of us joined the line, looking forward to ending our stay on a pleasant note. Unfortunately, our experience with the staff member serving the activation, Sophy, was disappointing and uncomfortable. While my daughter, my mother, and I were speaking in Spanish among ourselves, her attitude noticeably changed. I stepped forward first to serve my mother, then my daughter, and finally myself, as we were all together in line. At that moment, Sophy abruptly told me that people behind us were waiting for the tasting. I politely replied that we had also been waiting and that it was our turn, but she responded in a dismissive tone, saying it was “just a tasting,” implying that I was serving myself multiple times rather than serving three guests. The interaction became increasingly uncomfortable. The way the wine was poured and the overall tone felt dismissive and unwelcoming. After such a beautiful stay, it was sad to leave with a bittersweet feeling caused by an interaction that felt unnecessarily rude and, unfortunately, somewhat discriminatory. I share this feedback with respect because the hotel truly offers a wonderful experience overall. However, the Food & Beverage team should be aware that moments like this can overshadow an otherwise excellent stay. Every guest—regardless of language or background—should feel equally welcomed and respected."