"We took a trip for Spring Break for a week and the hotel is lovely. Lots of dining choices, great people watching, and the beach was quite nice. The ice cream/coffee shop is fantastic as well. Dixie Lee went out of her way to make sure our ice cream stop was wonderful as the restaurant had closed 10 minutes earlier and we missed our chance, but she brought us what we wanted for free. That was great service. Don't believe the idea that you can use the pool at the Tiburon Ritz. The lazy river is much smaller than the photos show...BUT the kicker is, the pool is chairs are reserved for folks staying at that property. In fact, Sarah allowed folks to cut in line in front of us and gave them chairs, and proceeded to tell us there were no chairs available for people at the other property. SO, you can use their pool, just not their chairs. That was disappointing service and we were mis-informed about the policy before going over there. My kids were quite disappointed. The pool service stand at the Naples Ritz was equally not Ritz-quality as the employee there was rude to my wife for no reason. My wife is the nicest person in the world, so I did not understand that...maybe she was having a bad day, but it still shouldn't be tolerated. The hotel is large and lots of folks are staying there. They make sure to really kiss the butts of the big spenders there and the service is generally very good. However, I didn't feel the 5-star service overall from the property. It was probably too busy for that, but it was disappointing for a Ritz level hotel. Valet service folks were outstanding and very friendly. Now, if you call for your car, don't expect it to be brought up before you get there as they were swamped with people, but they hustled to get every car and tried their best given the busy-ness. Overall we had a nice stay. The rooms were beautiful, just a few bad situations that shouldn't have occurred were the only issues."

"What can I say? The Ritz is the Ritz. Their service is way better than Four Seasons, Nobu or Park Hyatt! It is unparalleled! This is a hotel where you are treated like royalty, where everyone remembers your name and your likes and dislikes. The rooms are nicely and tastefully appointed. The hotel and grounds are beautiful. This is a massive resort. The beach and pool have comfortable, cushioned loungers. The beach is stunning - white sand with clear turquoise waters. We even saw egrets at the beach! We saw lots of different fish while snorkeling in the water. Be sure to visit during the time of year when the water is the cleanest. This hotel has exchange privileges with the other Ritz Carlton at Tiburon so you can take the shuttle service to go to the golf course there or the waterpark, and they can go to the beach here. Dinner at their steakhouse was delicious, as were the pizza, pasta and appetizers at Nolita. The breakfast buffet is wonderful and has the most delicious scrambled eggs. The beach bars/restaurants also offer wonderful options. This is a very expensive hotel yes, but in this instance, you get what you pay for. If you want to spend less, consider the Tiburon property and taking the shuttle to the beach."

"I planned my proposal here mid-March and the staff was extremely generous and accommodating. Beautiful property for an amazing memory. Specifically would like l like to shout out and thank Brian Wells, Food and Beverage Manager for The Grill. And highest of praises to Chris Corona from Photography Concierge who worked with me to capture a gorgeous sunset proposal. I hadn’t planned on having a photographer and was last minute but he was more than accommodating and the pictures turned out amazing to use for save the dates and website content!"

"Very knowledgeable waitstaff on different types of teas and their origin. Selections of sandwiches are enough I would expect more sweet choices. The experience of smelling the tea leaves are exceptional. Complimentary champagne with hibiscus is a nice touch. Very worthy experience for my daughter’s first high tea at the Ritz!"

"Horrible experience for a Ritz Beach bar was a disaster ...no staff and long waits Took 30 min to get my car from valet Not worth the money..stay away from this resort"