"We are a Manhattan based family that just did a mini vaca down in Florida and two of the nights were spent at the Ritz Tiburon. From start to finish, we had an excellent experience and stay. Luz checked us in and was super welcoming from the start. Preston introduced us to our room, who was also very welcoming. Other service highlights included the service from Brittany at Ria- where we ate both nights. The housekeeping staff also left our room flawless. We truly felt we were receiving 5 star service. My kids (8 and 5) absolutely loved the water park- we did go over to the other Ritz but they basically begged to leave b/c they liked TIburon location better. The thing to note is that it does seem a lot of hotel guests/members would visit the pool area early to claim prime seats and then vanish for hours. We went down at 9:30am to truly stay and use the pool and the whole front row facing the lazy river was "claimed." If this could be monitored better, I think would be more fair to the guests who actually want to use the amenities early."

"We stayed at the ritz Tiburón for 4 nights and split our vacation between this and another hotel. We had 2 rooms for our family of 5. The rooms were outdated but comfortable. The cleanliness could have been improved with a giant sticky spot on the carpet we kept stepping in and my kids found a baggie of pills behind the bed. We chose this loc over the beach resort for the pools and waterslides for the kids, but the pool area was a little disappointing. It was nice and quiet, service was great and the food was good. We wished for better communication ahead of time of when the restaurants, cafe or pool would be closed. Overall, it was a nice experience."

"Came for work but stayed a couple days after to get some down time with my wife. Had an amazing time!! Weather was a tad chilly but overall awesome. Now, I must call out Chrissy at the pool. She was such a breath of fresh air and even put up with my nonsense. Took time to chat with us and just an overall an amazing person. Please tell Chrissy that Derek and Rachel can’t wait to visit again and get a Napples Pier at the pool :)"

"We traveled from New York to escape the cold for a few days for my son’s birthday. The experience was absolutely amazing, the hotel is gorgeous, the food is delicious but what makes them stand out is the service. Everyone went above and beyond to make our stay memorable. We will definitely be back!"

"Fantastic stay at the Ritz! We also did the club lounge as we often do a the RC. Our room was comfortable and well maintained. The service was top notch - we even arrived really late and needed a couple of things and people were there to help almost immediately. Having the sister Ritz Carlton a couple of miles away was awesome - we could use all the facilities at the beach one with no issue. Highly recommend doing that!! The club lounge staff was so great - shoutouts to Leann, Janet and Michael for being so personable and helpful. Breakfast and lunch were so delicious with a good variety . After a tiring day of the sun, to be able to go and have a cocktail (or two) and appetizers was the best. Worth the money!"