"We ate at the Four Seasons to celebrate our 18-year-old daughter’s graduation and initially thought we’d made an excellent choice. The location is beautiful, elegant and apparently guarded with the intensity of a nuclear facility whenever someone dares to hold a camera near a shrubbery arrangement. While my husband, son and I waited for our table, my daughters stepped outside to take a few graduation photos. Our 18-year-old was wearing her cap and gown over a white dress, which seems like an irrelevant detail until you discover the Four Seasons apparently runs an elite undercover task force dedicated to monitoring wardrobe continuity between photographs. During the photoshoot, a security guard named Joseph intercepted the girls and informed them that unless they had spoken to public relations, photography was not permitted, particularly by “professional photographers.” This will no doubt come as thrilling news to Kodak, whose PixPro camera has now officially been elevated by Four Seasons security to the same category as Annie Leibovitz’s equipment. My daughters were then effectively perp-walked back toward the restaurant over the grave offense of documenting a graduation. When they told me what happened, I spoke to Four Seasons reception because taking photos was genuinely part of why we chose the restaurant. Matthew explained that photos were absolutely allowed as long as it wasn’t professional equipment. Wonderful. Mystery solved ….. or so we thought. After dinner, the girls went back outside for more pictures. By this point, my daughter had changed into a black dress. Her older sister was now using nothing more threatening than an iPhone, which Matthew had specifically assured us was perfectly acceptable. At this point Joseph, Senior Director of Imaginary Photography Crimes, swooped back into action. Despite the fact the “professional camera” was gone, he informed the girls they still had to stop, while dramatically speaking into his phone in the tone of a man coordinating a hostage negotiation rather than confronting two young girls taking graduation pictures beside some flowers. My daughters called me over and Joseph informed me that photography wasn’t allowed because “other people had paid good money to be there,” apparently under the impression we had wandered in accidentally from the parking lot and were surviving entirely on complimentary breadsticks. Back at reception, Matthew investigated further and then revealed the latest rule revision: the issue was now that my daughter had changed outfits. So to summarize, photography was initially banned because of a “professional” camera, then allowed with a phone, then banned again because the graduate had committed the unspeakable act of wearing a second dress. The goalposts moved so often during this experience they should have been fitted with wheels. If the Four Seasons is going to enforce an elaborate web of unwritten photography bylaws, dress-transition protocols and anti-graduation-image enforcement policies, I’d strongly suggest actually writing them down somewhere so future diners don’t mistakenly believe they can celebrate major life milestones without triggering a low-budget security operation. Apparently spending $250 at dinner does not qualify as “good money” unless accompanied by prior authorization from the Ministry of Photography."

"We had a very nice stay at the Four Seasons Orlando and found the service to be good across the board. The team consistently delivered a high level of attentiveness and professionalism, which made the trip smooth and enjoyable. A special thank you to John Dechmerowski and the entire concierge team, who were extremely helpful in planning our Disney and Universal experiences for our son. They also arranged thoughtful treats in our room ahead of arrival, which was a great touch. Marie on the concierge team deserves a huge shout out as well — she was able to secure a VIP tour at Universal Epic Universe / Super Nintendo World on just one day’s notice, which was incredibly impressive and a highlight of our trip. We spent our first day enjoying the pool area, including a private cabana. The lazy river and splash pad were both excellent and made for a relaxing and fun start to the vacation, especially for our child. It’s a very well-designed pool experience that balances both relaxation and family-friendly energy. The character breakfast was also very well done. The characters come around to each table, which allows you to enjoy your meal without constantly getting up, and the overall experience felt smooth and thoughtfully organized. Room service food throughout our stay was very good as well — high quality and reliably delivered. The resort worked well as a home base for our park days. It’s especially convenient for Disney, and while it is a bit farther from Universal, we found it manageable. One area for improvement would be the valet system. While the staff themselves are friendly and courteous, the process needs refinement. On two occasions, requests to have our car brought up did not go through, and one time we waited approximately 30 minutes at the front entrance. That experience felt below the level we would expect. Overall, we had a very positive stay with strong service and some standout moments, particularly from the concierge team."

"Excellent hotel and spa, with excellent staff, great location, private and luxurious"

"Kiki and Alan, the tennis instructors, were phenomenal! Your instruction was the gift that keeps on giving. Thank you!"