"Today is our second day at this beautiful resort, and the service exceeds all our expectations. Pablo took great care of us, offering fantastic recommendations. We even tried the best spicy watermelon cocktail ever! Thank you so much, Pablo, we’ll definitely be back!"

"From the valet, concierge, to the room, amenities, spa, and service, the experience was overall excellent. From the moment upon check-in until check-out, I was extremely impressed with the staff's courtesy and professionalism on all levels. The only downside was I was given an Oceanfront King on the 7th floor on the NE side of the property which is adjacent to the Marriott. Their DJ was playing disruptive and annoying music (Taylor Swift) very loudly on their pool deck until 10:30 pm. So much for my R&R. I'd highly recommend reserving a room on the SE side to avoid that racket. Also, there there was no running water for a couple hours on the 2nd night of my stay which was very inconvenient after a day spent at the beach and pool, and my dinner reservation was cancelled at Tula as a result. After some investigation I discovered there are major water-related problems, including roofing failures that cause water intrusion, plumbing and sewage backups, and structural damage. These water issues have led to mounting lawsuits against the developer and property management. This saddened me because I'd love to return to this resort but it's not worth the premium price paid."

"You would think that after having so many bad reviews a spa/ hotel would try to work on their mistakes, but this isn’t the case. My husband booked this spa as a surprise to me so I read the reviews already after coming here and all are on point. Spa and rooms can definitely be more clean. The bathrooms in the room the glass doors are all dirty haven’t been washed probably from the day the spa opened. Food service at the beach is horrible! Waited an hour for the food ordered bbq wings they didn’t bring blue cheese so we asked for blue cheese after we ate the wings another 30 min and still waiting for the sauce. The Indian Restaraunt that they are selling everyone under the pretense that it will soon get a Michelin star was mediocre. If you need anything from housekeeping delivered to your room be prepared to wait 30 plus more minutes. No mini bar in the room well there is a fridge but it’s empty you get two waters that’s it. Spa is what you would expect in any hotel to call themselves a spa is funny the steam room is cold how it can be called a steam room is beyond me the sauna is ok. The rooms are spacious, but definitely don’t get a intercostal room and expect to see water because u won’t another lie you room will be straight at their residential building."

"Everyone was so nice and the room was dreamy. Martin was very helpful at valet"

"The location is perfect, the atmosphere is amazing. We had a wonderful time here. Shirley from the valet service was very kindly and friendly. We can’t wait to come back!"