"We were pleased with the resorts facilities, specifically also the fitness center. Due to some issues with a diving boat excursion. I could only check out in the afternoon and the Hotel graciously provided this on a complimentary base which we appreciated very much"

"Frank& Yia provided an excellent valet service at the Amirits in Palm Beach"

"I would not return to this hotel for one particular reason – there is no shade on the beach or by the pool if it is windy. The hotel provides you with two beach chairs and an umbrella for each day of your stay (for which you are charged $45 per day); however, if there is any wind at all, they will not put up the umbrellas. We were there for four full days and were able to use an umbrella only for the first afternoon and for about an hour the next morning. The umbrellas next to the pool are slightly sturdier so you can use them more often, but I was able to use one only once for 45 minutes. I was told by several different staff members that there had been an incident at the hotel involving an umbrella, and that is why they were being extra cautious. However, each day every single hotel and condo building along the beach had their umbrellas open and available, except for Amrit. We noticed that the beach umbrellas were not as sturdy as the other hotels’ umbrellas and could only be put in the ground by pushing them in by hand. This umbrella issue ruined our vacation for me. I cannot sit out on the beach or by the pool all day in full sun. Fortunately, our room was lovely (we had an ocean view suite which was beautiful, well appointed and clean) and had a balcony that looked out at the ocean. However, I did not come to Amrit to sit in my hotel room during the day. Other reviews I’ve read mention problems with the staff and with cleanliness. As I mentioned, our suite was beautiful and clean. We didn’t notice any cleanliness problems with the rest of the hotel, either. Also, the staff inside the hotel, at the restaurants, and on the beach were great. The staff on the beach were extremely apologetic about the umbrellas, but it was hotel policy that prevented them from allowing us to use them. The two restaurants on the property were excellent as well, and we especially liked Ayre. There were some inconsistencies in service, such as on our first morning. Our server came back to our table three times to confirm how my husband wanted his eggs cooked, but when his meal finally came out, the eggs were cooked the wrong way. The next day, I ordered a croissant sandwich for brunch and it was served to me missing half of the ingredients. But for the rest of the week the service was fantastic. The first afternoon on the beach was busy and the wait for food and drink was very long (one hour for water, e.g.). But for the rest of our stay the beach service was excellent. Housekeeping did not come at all one day, so we had to call to have water and coffee pods restocked. On our last day, however, while we were packing to leave, housekeeping came to our door three times. My guess is that these issues are not due to staff, but are due to management. As others have mentioned, I would definitely say that this is not a five star hotel, and at half the price of the Breakers and the Four Seasons, where we have also stayed, we did not expect it to be. This hotel is maybe 3.5 stars, with another half star added for the spa, which was extremely lovely but overpriced for the hotel it is in. But we were expecting consistent service and basic amenities like beach umbrellas to be part of our stay, and disappointed we didn’t get it."

"I agree with a previous reviewer. Underwhelmed. In theory, it should be 5 stars. Great location. Poor management. Felt understaffed. Beautiful building but if you look closely, cut corners everywhere. No attention to detail or service. So disappointing."

"Location was nice. Atmosphere was cult-like and weird. Room was nice but upon closer look was not well-cleaned. Value was LOW, listed as luxury five-star and is definitely not that. They have maybe 1/3 of the staff necessary for that. The cleanliness of the rest of the hotel was also not great, food and stains everywhere. Our room was over-looking Ayre and music played the entire first night of our stay which kept me up. Several employees acted like it was their first day on Earth or their first time working in the service-industry which is not what a five-star resort would have. In terms of amenities, they have a ton of potential but it just doesn’t live up. The spa had several things out of order which according to other reviews have just never worked. There were literal boogers on the wall of a shower in the spa. The spa attendant felt my sister’s pregnant belly multiple times without asking and very up close and personally. She also chastised us for being late for our services which was not our fault (waited in the spa lobby). This same spa attendant made a comment about my mother “definitely needed an extra large robe” and apparently really struggled with opening the lockers. My personal masseuse went on her phone more than once during my massage (heard her fingertips tapping the screen literally two inches from my ear). This was not a luxury spa, period. During Sunday brunch service which we had reservations for, we waited 35 minutes for a MIMOSA, the waiter spilled a green juice on my sister, we watched everyone around us including people who came after us get their food and leave, the manager gave us a free mimosa to compensate, and our food still didn’t come out until an hour and a half went by. My mother’s french toast was literally cold and my sister and I’s “mango” french toast was canned peaches and I know that wasn’t just us because a patron at a neighboring table said the same thing. My mother’s bacon also had plastic in it. Our meal got comped which was generous but having that kind of service at arguably the most busy breakfast time is crazy. Our in-room fridge worked at first and then stopped working and maintenance told us we must have hit the dial in the back of the fridge and also that it wasn’t a fridge, it was a “cooler”. The “cooler” proceeded to get warmer from here on and we stopped using it. The elevator stopped working unexpectedly one day and the hotel staff told my sister and mother that the elevator outage was “something all the hotels in the area experienced” at the same time. We went to the beach one day and the staff there was very nice and set up beach chairs and an umbrella for us. After about an hour and a half, my pregnant sister’s beach chairs broke and she fell backwards. Thankfully she wasn’t injured. There were stacks of broken chairs along the edge of the dunes on the way back to the hotel so apparently this is a common problem. There was also a beach waitress who completely ignored all patrons on the beach except one large party and when called upon, appeared very irritated to be asked for something. The valet staff were very kind and great the entire stay as were the luggage/door staff. The cafe barista was also very kind. We went to lunch one day at Tula and had a very kind waitress as well. The layout of the hotel overall was very confusing and there were just not enough signs to make it easy to understand or staff around to ask for help. As stated earlier, it could be a great place but it just isn’t even good right now let alone a luxury five-star stay."