"I had the pleasure of staying at The Ben the last week of June. My travel day was much longer than originally anticipated and I didn't arrive until 1am. As much as I hate to say it, I was the stereotypical traveler at this point in a terrible mood. The moment I arrived at The Ben, i was in awe with the beauty and elegant design. However, the true experience when I was greeted by Jay Johnson and Mindy Cruz. Many travelers know, you're lucky to get a smile out of the night audit team. These two engaged in a thoughtful and sincere conversation with me that I had not experienced with any overnight team before & also very few hotel staff members at any hotel I've ever stayed at. They are true hospitality professionals that reshaped everything for me. I did have an early morning after this and went down to the barista to help wake me up. Sofia Wolf was the barista and she too engaged with thoughtful conversation asking me specifics so she could recommend the exact juice and coffee that I needed, and she was spot on! Lastly, I ran into Danielle Legere who gave me excellent recommendations of places to visit and explore in the city which was excellent. Travel Tip: Upgrade your room to have a balcony view, get the cabana at Spruzzo, and ensure you explore their fabulous menu. You will be very happy that you did this!!"

"Each time I stay, I feel the need to call out each team member that has provided me with warm welcomes, appreciation for my choice to stay at The Ben, and their absolute professionalism. It has been many years that Jacob has been ensuring that my room is comfortable and does it with a smile. Michael is a delight and greets me kindly as I enter the hotel. Adam is a standout whether at the door or front desk. He's a very good ambassador. Alisha, Daphne, Blake, Angelina, Jaida, Jarrett and Kevin all had a part in a wonderful extended stay. Linda, the concierge is always helpful. Beautiful setting, wonderful team, prime location. The Ben is the best! Will be back to see everyone soon, -Michelle"

"When I arrived I was warmly greeted by Ruth, she made me feel so welcomed and got me a great seat! Juan was my server who took the best care of me! My expectations were exceeded and he offered great recommendations. Because of their hospitality and the great food, I’ll forever come back to Proper Grit! Lifelong fan, thank you!! ❤️"

"Tatiana at the front desk was wonderful. So pleasant and she explained all the hotel has to offer. She is an asset to the Marriott"

"Just had a really nice breakfast in the beautiful Proper Grit restaurant after checking into the Ben hotel last night. Gigi and Ruth were fantastic and helped us to correct a small error in billing that others had trouble with. Kudos to them and to the entire team that make this hotel such an enjoyable place to stay!"