"Check in was extremely painful. With only one group ahead of us, we had to wait for a half hour while the one check-in staff member also gave personal recommendations for dinner, made reservations for them (is there no concierge service here?), and chatted away, knowing there was a growing number of people waiting."

"The Brazilian Court Hotel is unfortunately quite dated, and the service was largely nonexistent during our stay. Considering we were paying $3,000 per night, the experience was extremely disappointing. After requesting that our room be made up, we left for about four hours and returned to find it still dirty. Later that evening, there was no turndown service either. Throughout the property, we noticed dirty dishes sitting in the hallway for more than a full day without being picked up. At one point there were even random room keys thrown in a corner that remained there for over 24 hours with no staff addressing it. The bar service was also very poor and inattentive. The only consistently decent service we experienced was from the valet staff. If not for the hotel’s great location, the overall experience would have been much worse."

"When we entered first time to our suite the feeling was freezing. It feeled very cold. We adjusted the A/C temperature higher but the temperature did not change at all. An engineer came to fix it. We left to dinner and when we returned we noticed that the temperature was still freezing low. We had to change our suite. Both 2 br suites were elegantly furnished and both had a large bathroom and a separate guest toilet. Beware that check-in time is 4 pm (not usual 3 pm). The noice from air planes arriving and departing PBI is somewhat disturbing outside at the pool or restaurant."

"The food was spectacular and we dined for lunch and breakfast. The servers were not necessarily on point and we had to ask for things several times at both lunch and breakfast. The hotel has a cozy feel to it and everything is close by and not complicated. It is a place to see and be seen. The rooms need to be updated for sure. They are dark and the mattresses are not comfortable. When you go into the bathroom, you have to close the door otherwise it’s in the way. For the price that you are paying the rooms are definitely not worth it. The service everywhere else was spectacular. Just not in the dining rooms. I would stay there again only if the price were half of what I paid which was $1500 roughly. But they really do need to do something with the bedding."

"Just had another fantastic experience at the Brazilian Court. This property is a hidden gem in the heart of Palm Beach just steps from the ocean and Worth Avenue. I was greeted by the guys out front, many of who have been there for quite some time. They are always so cool and cannot do enough for you. At check in, much of the same graciousness and warmth. They gave me an outstanding upgrade to the Hayworth suite as it was perfect because I worked in the room quite a bit and the suite's location could not have been better for the privacy needed to work all day. They also sent a charcuterie board to the room. Nice touch!! Edwin in reservations made this happen as he is the consumate professional and always makes my stays perfect! I have been working with Edwin for a while and he just makes things so easy for me when I am in town. I thank you and want you to know I really appreciate you. The housekeeping team was tops as they keep the room in perfect order and always are so pleasant to speak with when I am there working. All of these attributes make this property special because the team they have assembled could not be any more professional! You have my loyalty and see you in October!!"