"Terrible service from booking until check-out. Terribly overpriced."

"We had a really disappointing experience at the White Elephant Palm Beach. We booked this stay for our anniversary, expecting something special based on the photos on amex travel, but the reality was completely different. The biggest issue was the balcony. It was presented as a private outdoor space, but in reality it was fully exposed and offered no privacy whatsoever with our neighbors greeting us in bathrobes and drinking beer when we checked in... Within 10 minutes of arriving, it was clear this wasn’t what we booked, so we made the decision to leave. We cancelled immediately and had to scramble to find another hotel on our anniversary night, which completely disrupted our plans. For a property at this price point, accurate representation matters. This felt misleading and frankly unacceptable. I would strongly recommend confirming the exact room details before booking—or choosing another hotel altogether."

"It will be hard to put into words how wonderful our experience was at the White Elephant ! First and foremost of what made it a 10 star experience was the service. If you and your children want to feel like Eloise at the Plaza for a trip, this is the place to go. When we arrived we were met outside and they personally walked to our car to come retrieve our things. Next we entered to prosecco, and toys for the children. Then Adam walked us to our room (highly recommend the 1 bedroom suite) and there was a teepee, children’s books, snacks, juice boxes, a toy campfire with faux marshmallows and lantern, a blanket palette for a slumber party, crayons and a coloring book, AND building blocks and Velcro fruit to play with ! As well as adorable childrens shampoo & wash ! This was all done by Karen, the concierge, was the most thoughtful person to come up with every item! Then, one evening we decided to stay in and have a movie night and Karen personally brought up fresh homemade cookies, milk, and popcorn! The attention to every detail was impeccable and we are just so appreciative. Then, as for my mother and I we had so many little tiny requests like dinner reservations, babysitters, boat experiences (closed for the season but an option during the season), car rides & airport transfers, and they always accommodated with smiles on their faces, never seeming to be annoyed even though we had to be the most high maintenance guests ! Other really fun unexpected luxury perks of this hotel included golf cart rides and chair/umbrella set up at the beach! Then, anytime we wanted they gave us a ride from their house BMW SUV cars to go wherever we wanted on the island and be picked up. This is SO helpful because the hotel is about a 35 minute walk to worth avenue, so this made it very easy to get places! Not having to call an uber and load our kids in and out of different Ubers multiple times a day made the experience just that much more enjoyable. The drivers, shout out to Jeff for answering all of my 5 year olds questions :) and to Xavier for being so kind to our family. And Damien as well! 4pm wine & cheese in the lobby - a delight! Softest bed & linens! The pool was so warm, perfect to swim in all day. Lola the restaurant attached had such good food as well! I know I am leaving out a few names that were ever so kind and helpful to us so I hope you know we appreciated you as well! To us, it’s the best service we have ever experienced and we have stayed at countless hotels. None have ever, or will ever, compare. We are now White Elephant guests for life! -Kelly & Robin"

"Recently had a 1 night Stay- but from the Moment we checked in to “Jr” the Bellhop we had a wonderful stay, Rooms are Comfortable, Beds are Super Comfy, Bathrooms Clean, and Common Areas Clean and Classy - this is a Little Hotel but feels like your in a 5 Star Resort, the Food in the restaurant is Tasty and the Swimming Pool was Classic Palm Beach, We often visit Palm Beach and will put the White Elephant at the Top of our List!"

"We had an amazing experience thanks to Karen! From the moment we arrived, she was incredibly kind, attentive, and helpful. She went above and beyond to make sure everything was perfect for us, and truly made us feel welcome. Her positive attitude and professionalism made a big difference in our stay. Thank you so much for your outstanding service — you are truly an asset to the hotel. We will definitely be coming back!"