"Extremely disappointed. We got a room for one night specifically so that we could get a cabana at the beach club to spend a special day with family. This was not inexpensive and we naturally expected the experience to be commensurate. A $450 cabana should pretty nice, wouldn't you think? It was literally 4 loungers that were identical to all the others around the pool (the description said that the cabana was for up to 6 people, but there is no way we could have fit 2 more), a stringy hammock that was impossible to lay in and a tiki style roof. That's it. Now please look at the attached photo. That was our $450 view. Our backs were to the pool, there was a *tiny* sliver of ocean visible if you craned your neck, and we could barely relax with the sound of heavy machinery constantly moving up and down the beach that was being repaired. To top it off, the service was even lacking, taking 30+ minutes for drink orders and even longer when we were trying to check out. Admittedly, the food and drinks were tasty, but that's all that was decent about the experience."

"I stayed at this hotel for a wedding weekend and unfortunately had a very disappointing experience involving a personal item. During my stay, my diamond earrings went missing from my room. What was most concerning was not just the loss itself, but how the situation was handled. I reported it while I was still at the hotel, and received little to no guidance on what steps to take. There was no follow up from management, and I had to repeatedly call on my own just to check if anything had been done. For a hotel of this caliber, I expected a much higher level of professionalism and care, especially when it comes to guest safety and personal belongings. Even if the item could not be recovered, clear communication and a proper response would have made a significant difference. I am still sick over the loss of my earrings, and this experience has completely eroded my trust. I now refuse housekeeping service in hotel rooms altogether because I no longer feel comfortable having anyone enter my space."

"This review is for a Club Lounge access room. Blair, Ben and Beatrix in the Club Lounge provided some of the best service I have experienced in RC lounges. Drinks were perfectly mixed and no request was left unfilled. Arrangements were made for car service to dinner each night. I look forward to returning to this property and experiencing the Club Level again."

"Oh dear, I was warned not to book this hotel as the 5 STAR claim was way off mark...and true to others words it was not. Im afraid it wasnt enjoyable at all , in fact it reminded me a little of Benidorm hotels , very noisy , very cheesy , no way did it have class...think Premier in with a pool and you know what its like .TBH I dont think the staff really care as this place...due to its name...gets booked up by many unsuspecting tourists . Never again, I would NOT recommend !!"

"If you're expecting a 5 star Ritz experience, go somewhere else! Our room wasn't available until 6:30pm; after traveling all day this was frustrating. The front desk didn't even call to let us know; we had to keep going up to ask. The rooms do not get cleaned every day unless you ask... asking for a room to be cleaned in a 5 star resort is a joke. They originally forgot to put a shower curtain in our room... again should a 5 star resort even have shower curtains? The pool service is painfully slow and the drinks are overpriced. The beach club is 15 minutes away, 30 in afternoon traffic but the staff is more attentive there. At 11am they did not have towels available... on a busy holiday weekend.. The rooms need a major renovation and the hotel needs to hire staff. Disappointing for the amount they have they nerve to charge per night."