"Upon arrival we were not greeted by anyone. We then had to huff our luggage up to the lobby where we waited 20 min to check in. A common theme was that the service was not as you’d expect for $1k/night rooms. Very slow and not attentive. Access is not great for handicap or strollers so be warned. Most rooms have an ocean view but loud pool equipment really killing the vibe. Hotel doesn’t have the IT factor you’d hope for the price. Food was just ok and service was slow. Pricey!"

"We spent 6 nights in a pool side suite at the Andaz Maui at Wailea Resort (a generous upgrade) and to sum it up in a single word...AMAZING! The hotel, grounds, and setting on the beach were all gorgeous. The buffet breakfast had so many stations and options...it was a great way to start the day. We thoroughly enjoyed the beach experiences...outrigger, SUP, and kayaking...and appreciated that the beach staff always made sure we had lounge chairs with umbrella shade for beach lounging. But what made this experience over the top is the staff. From our first step on property to our final goodbye, the staff was welcoming, generous, provided exceptional service, and never once made us feel like our questions or requests were a burden or an interruption to their day. This was our third visit to Maui, but our first to the Andaz...we WILL be back to stay again."

"Stayed here on points as a Globalist and honestly it was one of those stays where everything just went right. Got free valet, breakfast, resort fees waived, and then they upgraded us to a villa, which I was not expecting at all. The front desk people were so nice and actually helpful, not just going through the motions. Breakfast blew me away too. The buffet had way more options than I figured it would and I genuinely couldn't find anything I didn't like. We hit the beach a few times and it was easy to get to, super clean, and the water was really clear. The villa was big and they had it stocked with water, Seagram's sodas, and chips, plus a nice Bosch coffee maker which was a nice touch. But the thing I keep thinking about is the shower. It was huge, had a rain shower head, and the water pressure was excellent. Would 100% come back."

"We got a 4 bedroom villa at the Andaz, and it really did exceed all expectations. The housekeeping was amazing, the servers were amazing, and breakfast every day was so filling I probably gained several pounds! We also had dinner at Morimoto, which was excellent. There's just nothing better than sitting on your balcony with a full ocean view. I really can't recommend the Andaz enough if you're looking for a large villa with a full kitchen for you entire family!"

"This is the best property in Maui. The staff is incredible. You don’t get lost in the crowd. The staff remembers who you are. The atmosphere is perfect. The food is delicious. The pools ( and there are five) meet everyone’s needs."