"It’s a beautiful hotel, but the service, including the front desk staff, is not up to the standards of a true five-star property. There was very little effort to accommodate a late check-out or adjust our dates due to the hurricane even though the hotel was not fully booked. I felt that the staff at the Fairmont right next door were much more attentive and accommodating. Very disappointing for the price…"

"WARNING: active construction site, and rooms away from it are apparently only for sale as extra cost ! Stayed August 2026. The resort is undergoing major works and we were told nothing — not at booking, not before arrival, not at check-in. Jackhammering ran from 9:00 to 17:30, in a wing that was left fully open and sold to guests as normal. There is no escaping it from the room. Here is what I find genuinely unacceptable. One hour before we raised the problem, we had been offered an ocean-view upgrade — for a substantial supplement. The moment we asked for a quiet room, at no extra cost, because of the noise (jackhammer!) , there was suddenly no availability at all. Rooms exist. They are sold to guests who will pay more; they are not offered to guests who complain. Management appeared to be discovering the issue as we described it, and had nothing to say about the rate — well over €1,500 a night. No alternative room, no adjustment, no meaningful apology. I ended up calling Booking.com myself, who cancelled our remaining nights . We left for another hotel. At this price ,on a Four Seasons status ,you are paying for peace and for a standard of care. We received neither. Before booking, ask in writing for the construction schedule — they will not volunteer it."

"The four Seasons was spectacular! A beautiful hotel with amazing service."