"Luau and restaurants are ridiculously sub par With the exception of Nobu The Luau was boring , they didn’t engage the guests and the food was comparable to cafeteria hospital food. At $300 a person we felt scammed and questioned how the resort could live with themselves. All restaurants are double the price for below average food except Nobu Nobu was excellent but very expensive. Breakfast options were painful. Humma Humma buffet cafeteria food at $65 a person, Loulo’s grab and go basically take out sub per fast food, room service is take out from Loulu’s plus the service charge. Do yourself a favor and walk 5 minutes to Wailea shopping mall at half the price and way better food quality!"

"It is exactly what you would hope for of a luxury resort. The personal experience is better than you can imagine. The cheerful and genuine greetings you would get every day in the hallways restaurant pool area in private lounge area are above par. It’s felt very real and not scripted. You were NOT an interruption to their daily duties but a pleasant interaction. It felt as though you were the only guest they had to care for. While I did not ask for much it felt as though NO was not in their vocabulary. The room was so nice I am now searching for that level of comfort for my own home (I thought I had it….but no). I stayed in the Napua Garden tower on the secured floor 9. It was well worth it."

"Very disappointed to hear that such a large corporation with massive grounds can be so selfish. I don’t want to stay at a place that has not learned after so many years to have respect for the land, water and people. Moving burials? Again? Why? So heart breaking. Won’t be going back and will share not to stay here."

"Excellent time. Ocean view room in Nobu tower. First room not ocean view as reserved but fixed at desk. Room was excellent. Roomy and comfortable. Nobu tower may or may not be worth it. Breakfast was solid at Nobu with bagels, muffins, eggs etc. Lunch was fruit and granola type bars. Dinner was mix of cheeses, veggies and salad fixings. Beach is great. Staff is quite nice. Pool and beach chairs full up quick We came prepared to spend $$ but you can easily spend $$$$$ for upgrades."

"Beautiful location and that’s where the curtain ends. Booked a king ocean view and we were given a double queen with a partial view. We were told they never guarantee the room you want, only if it’s available. They did end up moving us two days later. The Napua upgrade for the club amenities is definitely not worth it. Minimal food and large families with kids running all over the place. The staff doesn’t clean for days so there are dirty dishes everywhere. The pool takes the poor review even further down to TERRIBLE. When paying for a 5 star resort you shouldn’t have to fight for beach chairs. The chairs that are zip tied together so you can move them are monitored by the hour and staff removes your belongings. I witnessed multiple incidents where guest are angry with each other over whose chairs are theirs. The staff is unhelpful because management has come up with this ridiculous system making the staff the bad guys. We also paid $150 to have chairs on the beach and were told the same system was in place there too! It’s a beautiful resort, but obviously the people in charge don’t care that the guest have a wonderful experience. Stay at the Four Seasons. It’s in the same location and I guarantee the service is much better."