"First time in Maui! We booked a Costco package and stayed in Ka'anapali the first half of our trip and then Grand Wailea. The difference between the 2 were very noticeable. Our hotel in Ka'anapali didn't have a fancy pool but every single person we encountered acknowledged us and said Aloha. The vibe was much more focused on Hawaiian tradition and respecting the culture. Grand Wailea didn't do any of that. Sure, its a beautiful property but as many have stated, it needs some TLC. The pool lounge chair situation is a nightmare. Walking to breakfast, you can see every single chair has been claimed. Having to schlep your inner tubes is annoying. Thats great that they will fill them, but you can't provide tubes for a lazy river? Which, by the way, isn't really a lazy river in the literal sense. $7 for a can of Diet Coke. My goodness. We did have a food/beverage voucher daily through our Costco plan but the cost of everything else is insane. I get its Hawaii but this is just robbery. We did have a beautiful view, Chapel Wing, that overlooked the ocean. We had 4 confirmed guests, why did we keep receiving only 2 washcloths? We had to call down daily for more washcloths so we could all properly clean ourselves. We actually had to hide extra un-used washcloths if we had them because housekeeping would keep taking them just to leave 2 behind. I get its an out-door resort and bugs happen but it wasn't pleasant running into a cockroach in the hallway going to our room (immediately near the Chapel elevators, 2nd floor). The resort is beautiful and when you firs arrive it feels so luxurious. You stay for a few more days and you start to notice what everyone else is talking about in their reviews. Repairs needing to be made in various areas, crumbling tiles, shower heads that need to be soaked in vinegar to remove buildup, etc."

"One of the things about our stay that was unfortunate and really rubbed me the wrong way, was the way the pool chairs worked at the resort. It is a very busy resort. I understand that part. But when people pay thousands of dollars to stay there, there should be a pool chair. The pool areas are all SO crowded. You are sitting 1/4 inch away from your neighbor. I personally like a little space between my party and the next. You have to be down there at 7am to grab a chair. Then, if you don't stay there there is a warning (chair top is brought down) and then they take your belongings to the main pool desk. On the first day we were there, we found beach chairs, all other chairs were taken. Well, guess what, they were pay for your chair chairs. $75 a pop. For a regular old lounge chair with an umbrella. Just off-putting to me, that such a nice resort doesn't have better service in that regard."

"An older property, but still in decent shape. The property is huge and a bit confusing. By the time you figure it all out, it’s time to check out. Food and beverage is very expensive(at restaurants and the 25-7 cafe) but there is an Island Market within walking distance that is worth the trip. Fresh foods, pizza, burgers and more. Trust me, you’ll save money. Pools are nice and towels are plentiful. We found seating easily but people that came around lunchtime had a harder time. Chairs are uncomfortably close- be prepared to meet your neighbors! Rental car on property is convenient for sightseeing!"

"Currently staying with my wife at the resort, paying $900 per night. Overcrowded and understaffed is an understatement. The resort offers day passes to non-guests from other resorts, and as such there a no chairs to sit anywhere if you’re not to the pool before 10am. I was told I could only have 2 towels for my wife and I because they were running out, and I had to wait in line for 15 mins just to get these towels. There is only 1 bartender staffed in the cave bar with more 20-30 people waiting to be served at a given time. The one adult pool has no bar walk up window and wait staff only come by close to once an hour. A pB&j for kids is $18 just to give you pricing context - it’s absurd, when the service doesn’t match prices. Rooms are cleaned daily, but no turn down in the evening. For the price of the stay, I can’t repeat enough how shocked I am at the lack of service here. Very disappointing. This resort is clearly about profit over reputation. I would not recommend a stay here. If you want to check out the pool just do the day pass, but I wouldn’t stay here du"

"I booked this resort for my wife's 40th birthday and I couldnt have scripted the location, the pools, spa, the beach, the food and the surreal sunset in the beach. Surprisingly this was a Costco package and it over exceeded my expectations with quality and the cost of the trip (airfare, car rental, resort (Napua Experience). This was a vacation to remember for life! We are still elated and talking about the amazing time we had together. Highly recommend getting the Napua Experience (breakfast, snacks included; your own concierge (Malia was PHENOMENAL), 2 passes to the spa pools/sauna). Someone please give Malia a retention bonus! Her customer service/attention/value was better than any AI generated concierge."