"Worst resort I have ever stayed at. I left 2 days early, it was that bad. So many nice resorts to stay at on the island with amazing customer service, I’d advise you to look at different reviews and book elsewhere"

"This was our 3rd stay at this property, but hadn’t been since 2023. I’m sorry to say we were very disappointed this time around. Pros: the property is beautiful and we loved watching the koi ponds from our balcony. The staff in the Napua Towers/lounge was impeccable. Big thanks to Armi, Evelyn, Ronni, Zenith, Tommy and Maile, along with Napua concierges Lei and Yvette. Nobu is a great addition and we enjoyed 2 fabulous meals there. Housekeeping was super flexible. Cons: very limited room service menu as well as limited hours (nothing after 9.) Poor quality food from Loulu’s (fried chicken tasted like it was fried in the same oil as fish - twice.) Wrongly prepared takeout orders from Botero (twice.) Chaotic valet service, bordering on rude occasionally. Very uncomfortable balcony furniture - might have been the same cushions from our first trip in 2022. Constant and varying corporate groups, seemingly overserved alcohol at their evening events led to loud returns to their rooms, three times (at least) sharing elevators with very drunk people. Unresponsive management for the most part. Overall the GW felt more like a beautiful but overpriced Hilton Garden Inn. It is unlikely we will stay at this property again."

"Absolutely shocked at how far the Grand Wailea has fallen. This hotel should not be considered a 5-star property anymore. The service from the front desk was terrible, management was dismissive, and housekeeping was beyond unacceptable. We arrived to our room and found hundreds of dead gnats everywhere — on the nightstands, throughout the room, and even in the bed. Housekeeping supposedly “cleaned” it, yet we continued finding hundreds more embedded in the carpet afterward. It was disgusting and completely unacceptable for any hotel, let alone one charging luxury prices. When they finally switched our room, no one offered to help with our luggage, no apology was given, and not even a small gesture was made to acknowledge the situation. The new room still didn’t feel properly clean. After coming here for 36 years, it’s heartbreaking to say this will absolutely be our last stay. The property may still have a beautiful location, kids love the slides, but the service, cleanliness, and overall experience no longer reflect the reputation or price point of a luxury resort."

"I just came back from 5 nights at the Grand Wailea and it was wonderful. The hotel grounds themselves are gorgeous - super lush landscaping and pretty paths to walk around. The resort is huge, so it takes a day to two to get your bearings. The pools are great and has something for everyone - adults only pool, family friendly pool, beach style kids area within the family pool, waterslides and adults only swim up bar (Grotto - Bartender Tim is the best!). They do require you to wear your pool access band, but it's not an issue as long as you remember. Plenty of towels and chairs at all times. We never had a problem getting chairs and/or an umbrella spot but we are generally early risers (we were down by 8/8:30am each day). The taco truck is a great spot for lunch, as is the pool side restaurant. The beach is gorgeous and the water is clear! We had a two Queen bed room in the Chapel wing and looked right over the chapel/lawn. It was gorgeous and I found the bed & pillows to be comfortable. I tend to be picky, so I was happy and slept comfortably. The bathroom is large and well equipped. Loved the shower. I will say, we did have somewhat of an issue with the small gnats/midges. After the recent storms/rain, they are around the resorts. They do not bite but we did find they congregated in our bathroom ceiling corners and by the glass slider leading to our balcony. Luckily I had read about this prior to our trip, so I packed a plug in bug attractor/catcher, which helped greatly. I also think the House Keeper must have used some disinfectant/bug deterrent on our first day of cleaning and after that they were much less. The dining & bar options were great in our opinion. We dined at Nobu, Humu Humu (Francisco, the best waiter!) and Botero (lovely bartender Martina!) and had great experiences at all! We also loved Olivine for lunch - their pizza is delicious and Stephanie at the bar is the best!!! The live fish tank bar at Humu Humu is a fun spot to grab a cocktail before dinner. I do wish there was another option for breakfast as the two options are a buffet at Humu Humu or the counter service at Loulu. We liked Loulu, but the line would get long as soon as it opened at 6am. The spa is gorgeous, I loved the Hydrotherapy area and has a nice Lomi Lomi massage. Overall, I definitely recommend the Grand Wailea and would return if we got the chance!"

"There are lots of positives about this hotel. The rooms are a good size with sea view balconies. There is a good 24-hour grab and go store and a large selection of swimming pools with water slides that connect them which are great for the children. There’s also an over 21s poolside grotto bar and an amazing spa. However, this all comes at a cost and what a cost it is. The hotel restaurants are incredibly expensive. I’m not talking Nobu which is clearly going to be, these are the others on site. I understand that 5* hotels come at a premium but this is up there with some of the most expensive meals I’ve had at a hotel around the world. The bar situation is also interesting. We arrived at the hotel just after 11 and asked about a drink on arrival but were told by the one person on reception that the bars closed at 11. Checking out early also meant that there was one person on the desk. She was efficient and helpful but it still meant a wait. In summary, it’s a great hotel in a lovely location but have a look at the menu prices before you go."