"Our stay at Grand Wailea was unforgettable, thanks to the incredible service from Ashley and Donna. When a minor issue arose with our room, Ashley, the Hotel Manager, handled it with professionalism, urgency, and genuine care. She quickly found the perfect solution, followed up throughout our stay, and made sure our family felt truly valued. Her commitment to guest satisfaction completely elevated our vacation. Donna, our breakfast server, was equally exceptional. Her warm personality, attentive service, and fantastic local recommendations made every morning something to look forward to. Exceptional service like theirs is what defines true hospitality. Thank you, Ashley and Donna, for making our family vacation so memorable! Resort A+ Service A+"

"Grand Wailea had been on my Maui wish list for years, but there was no way my travel budget was going to survive an entire week here. After hunting for deals, I managed to book one night for about $700, which somehow qualifies as a bargain at this resort. Even so, once you add the $80/night valet parking (there's no self-parking) and the $55 daily resort fee (plus tax), the costs add up quickly. My solution was simple: splurge on one unforgettable night, then move to a much more budget-friendly hotel in Kihei for the next two nights. It turned out to be the perfect strategy. I took an early morning flight from Kona, landed in Kahului, picked up my rental car, and pulled into Grand Wailea around 10:00 a.m., hoping for an early check-in. My room wasn't ready yet, but the staff immediately stored my luggage and encouraged me to enjoy the resort while I waited. That level of hospitality set the tone for the rest of my stay. Instead of sitting around watching the clock, I changed into my swimsuit and spent the next four hours exploring what is probably the most impressive resort pool complex I've experienced anywhere. The famous Wailea Canyon pools absolutely deserve their reputation. Between the lazy river, waterslides, waterfalls, hidden grottoes, rope swing, multiple pools, and beautifully landscaped tropical grounds, you could easily spend an entire vacation without getting bored. Every turn seems to reveal another pool, another waterfall, or another perfect place to relax. Speaking of the room, I was assigned one of the resort's newly renovated guestrooms, and it felt exactly what I'd expect from a luxury property at this price point. Bright, modern Hawaiian décor, a comfortable bed, a spacious bathroom, and a fresh upscale feel throughout. I'd read older reviews mentioning dated rooms, but those concerns seem largely behind the resort now. I noticed a little maintenance work in a few areas of the property, but nothing disruptive and certainly nothing that detracted from the experience. The next morning I checked out, left my luggage with bell services again, and squeezed in another three hours by the pool before finally driving over to Kihei. If you're paying Grand Wailea prices, you might as well enjoy every minute. A couple of tips for fellow travelers: Parking: Grand Wailea currently charges $80 per night for valet parking, so I parked legally on Kaukahi Street near the Fairmont Kea Lani and enjoyed the roughly 12–15 minute walk to the resort. It saved enough money to make the walk well worth it. Food: Resort restaurants are excellent but expensive. If you're looking to keep costs under control without sacrificing quality, Island Gourmet Markets at The Shops at Wailea is just a short walk away. It's much more than a grocery store, serving freshly prepared hot meals, sandwiches, burgers, and salads at prices that are refreshingly reasonable by Wailea standards. It became my favorite off-property option. As for me... somewhere between floating the lazy river, soaking up the Hawaiian sunshine, and wandering the grounds in a turquoise bikini, I noticed the resort seemed to have almost as many friendly smiles as palm trees. Whether they were directed at me or simply the vacation mood everyone seemed to be in, I'll happily take either. Would I stay here for an entire week? Probably not unless my lottery numbers finally cooperate. Would I absolutely splurge for one night again, arrive early, leave late, and maximize every possible hour? Without hesitation. Five stars. Grand Wailea is every bit the luxury resort it's famous for, and with a little planning, you don't need an unlimited budget to experience the very best it has to offer."

"AWFUL!!!! Lots of staff apologizing. Sorry for the 50 minute wait for shaved ice. Sorry for the 45 minute wait for the terrible over priced breakfast buffet. Sorry for the 15 minute wait just to get beach towels. Sorry there are NO pool chairs available. Sorry that we served you sesame seeds that you're deathly allergic to. Sorry that you hear people running and making noise during quiet hours but can't switch rooms. Sorry that your room smells like a gym locker/mold. Sorry the low battery for the smoke alarm is going off at 2:30 am. Sorry that the valet take 15-20 minutes even at 6 am. Sorry that the pool toilets are disgusting, covered in feces, and have no toilet paper. Sorry that the elevators, water machines, restrooms, etc. etc. etc. are out of order. I have never hated my stay so much as I have hated it here. This stay was so terrible that even my children were asking if we could leave--and we camp in tents ever summer."

"Beautiful property with pools that kids can only dream of . The staff were all so kind and hard-working , from the front desk , to valet , to housekeeping . The grounds themselves, however , couldn’t merit a 5 star review . We were a bit disappointed on a few things. The most important was the pool safety regarding the lounge chairs . They have crammed as many lounge chairs as possible, leading to guest safety . Within one hour of our arrival , I tripped on a chair and fell over a second chair. I have never been so severely bruised in my lifetime . I didn’t report at that the time because I didn’t want the hotel to think I was taking advantage of anything , which is why I choose to wait until checking out to review . I saw several other people tripping on the chairs. I found the most dangerous part of the pool to be between the rope drop and facing the beach . I kid not , there was a section of chairs with maybe 6 inches away from the pool water . Another thing I would have appreciated is more towel service stations, especially along the beach . At the price point , it is definitely an inconvenience to have to walk to the main pool area for towels or drop off . More hydro stations along the back area of the pool would also be appreciated . Overall a beautiful , pleasant stay but a few changes should be considered . PS: for parents of young children, skip the buffet - your kids won’t be able to eat $50 worth of food the buffet charges for them."

"Honestly, we had a great trip up until the very last morning. The resort is beautiful and the staff was friendly. Then we picked up our car. Valet had put deep, thick scratches all the way down the passenger front fender and said absolutely nothing. We found out at the rental return counter. Last day of our trip. Just completely speechless. For this trip, as well, there were long valet waits, crowded pools, and kids running everywhere. Similarly, everything seemed to have a wait. In fact, we didn’t get checked in until two whole hours after we were guaranteed to because of some “delay”. But you can't damage someone's car and just stay quiet about it. That's not a luxury experience. That's not even basic decency. For what this hotel costs per night, we deserved so much better than that. Beautiful property. Won't be back. Show less"