"Kimpton Gray Hotel is conveniently located in the heart of downtown Chicago’s historic and financial district, within walking distance of the Union Station, Millennium Park, museums, etc. The room was cosy and clean. Excellent room service, dining options, and amenities. The overall atmosphere was friendly and pleasant."

"Walking into the hotel close to midnight, I was warmly greeted by both the valet and the front desk staff, which immediately set the tone for a great stay. After a long travel day, that kind of welcome makes a big difference. The atmosphere of the Kimpton Gray is inviting, and the hotel itself is immaculate and beautifully maintained. My room was very comfortable, and the temperature was set perfectly, making it easy to relax and get a good night’s rest. At checkout, the front desk staff member, V, was extremely accommodating and kindly allowed me to store my bag with the valet until it was time to head to the airport later that day. That level of service really stood out. I would highly recommend the Kimpton Gray to anyone visiting Chicago and looking for a comfortable, stylish, and welcoming place to stay. The restaurants in the hotel are also fantastic, with excellent food and attentive staff that truly enhance the experience."

"Shea went above and beyond! :)"

"I have stayed here before, and my stay was quite fine. I just find the insurance building atmosphere rather cold and the hotel does not have a pool. The room itself was great, except for the lack of a separate armchair. This is the only Kimpton remaining in Chicago. There used to be several but the corporate brains at IHG sold them off, buried in the murky recesses of bureaucratic theory."

"I would not recommend this property. As a Platinum IHG member, I’ve never had issues adjusting dates due to unforeseen circumstances, but this hotel enforced an extremely strict cancellation policy. My check-in date was 1/17/2026, requiring cancellation by 12:00 a.m. on 1/14/26. When I called at 10:00 a.m. on 1/14/26, my request was denied—even after explaining that I had COVID and could provide a doctor’s note. While they agreed to move my stay to a later date, they quoted an additional $660, despite the same nights being available for $527 when booking directly. We have stayed here before, but after this experience, I would not book this property again."