"Great team! Beautifully arranged room with a thoughtfully curated mini bar. Great to see the property is still doing great - I hadn’t been in over 10 years."

"My daughter and I Sat at the bar after a day of holiday shopping. Despite it not being busy and bar tenders and servers around, we waited over 10 minutes for anyone to come by to even say hi. It was like we were putting everyone out just to get water and a menu. The bar tender literally stood at the other end of the bar talking to other servers ignoring us and another patron sitting next to us. This was the third time we’ve had horrible service here. Never going back and would not recommend. There are so many amazing places in the West Loop with much better food, atmosphere, and service. DON’T WASTE YOUR TIMR AND MONEY! it’s all a label at this point! No substance."

"A most magnificent hotel. Converted from an old belt factory, it's steeped in history and just oozes period charm. Every inch of it has been designed by an expert; each and every floor revealing ever more charming places to eat, drink and work. Our bedroom was fabulous, the attention to detail manifest and comfort levels off the scale. From the height of the ceilings to the size of the room, via the classy furnishings and monumental bed, it was just a glorious place to relax. Every need had been thought about - we especiually appreciated the tin of cookies. It has the most impressive gym with a full array of equipment and indecent amounts of space, a roof top pool affording incomparable views, restaurants and bars which make it difficult to leave. However, above all the splendour, comfort and majesty of the place comes the staff. They were to a person - wonderful! Helpful, committed and hospitable and genuinely interested in our wellbeing and the quality of our stay. It ranks amongst one of the best hotels I have stayed in and would recommend it unreservedly."

"Went for breakfast love the Fulton market area - it was really lovely had delicious granola and coffee - I would say the only thing that annoyed me is they took away my plates and my husband hadn’t finished - it’s an ick of mine - but the ambience suited the surrounding area perfectly"

"Loved everything about this place. Rooms were gorgeous and comfy and came with every amenity you could need. Beautiful decor and tasteful accessories, I could not fault it. It’s expensive - but you get what you pay for and I have no complaints. A very classy establishment. Thank you for having us."