"I chose the Sophy Hotel primarily because of its proximity to the Obama Presidential Center, and overall I would stay here again. The Hyde Park location is one of the hotel's greatest strengths, providing easy access not only to the Obama Presidential Center but also to the neighborhood's restaurants, shops, and cultural attractions. I also appreciated the thoughtfully curated artwork displayed throughout the hotel, which reflects the character and history of Hyde Park and gives the property a unique sense of place. The biggest highlight of our stay was the staff. Every front desk agent we encountered was exceptionally friendly, welcoming, and eager to help. I wish I could recognize them individually, but unfortunately no one wore name tags. The housekeeping staff was equally pleasant, and our rooms were spotless throughout our stay. The complimentary two bottles of water each day were also a nice touch. There were, however, several disappointments. We reserved three rooms, and while two were ready when we arrived, the third was not available by the hotel's guaranteed check-in time. A more significant issue was the air conditioning in all of the public spaces. It was out of service when we arrived on Monday and was still not repaired when we checked out on Wednesday—in July. Because of this, the bar and restaurant were closed for our entire stay, which was disappointing. The hotel did offer a complimentary continental breakfast to help compensate for the inconvenience, but it was served in the unairconditioned lobby, making it less enjoyable than it otherwise would have been. The in-room amenities also didn't match what was advertised. The amenities list stated there was a shuttle to the museum, but we were told there was no shuttle service. The record player in our room didn't work, and there was no iron or ironing board despite both being listed. In addition, the follow-up emails addressed me as "Theresa" instead of Joyce—a small detail, but one that suggests room for improvement in guest communications. Despite these issues, the outstanding service from the staff, the cleanliness of the rooms, the beautiful artwork, and the hotel's excellent Hyde Park location made for a pleasant stay overall. I would stay at the Sophy again, but I hope the maintenance issues are resolved and that the amenities information is updated to accurately reflect what guests can expect."

"As a loyal IPrefer member and repeat guest, I was disappointed by my most recent stay at Sophy Hotel. I requested early check-in months in advance, but that request was not accommodated despite my loyalty. I continue to choose Sophy whenever I visit Chicago, even though there are many excellent luxury hotel options available. Unfortunately, the overall service fell well below the standard I have come to expect. The hotel restaurant was understaffed, resulting in slow service, and I was not offered one of several comfortable lobby tables that were clearly available. In addition, the air conditioning in my room was not functioning properly, which negatively impacted my stay. The one bright spot was Tiarra at the front desk, who went above and beyond to address my concerns. Her professionalism and genuine care were greatly appreciated and made the experience more manageable. The hotel's location remains outstanding, but the quality of service during this visit was subpar at best. At this point, I am genuinely questioning whether I will continue choosing Sophy for future visits."

"We had a great time at Sophy- love the art, the vibe, the location. Room was comfortable, cozy homey. I’d definitely come back!"

"Great staff, clean room, and wonderful atmosphere. Even though the downstairs was an absolute furnace, the staff were still very welcoming and made this a good experience!"

"I will never stay there again. Arrival: Hotel A/C was out, but no the staff made no mention of it, didn't warn me the restaurant was closed. Requested a higher floor, was told he didn't have access to see the status of higher floors and said that my room, #423, had a nice view. Accepted that as true, arrived in room to a view of the back parking lot. Bedding was stained. Called to notify front desk. Housekeeping came up, started changing the mattress pad with another stained mattress pad. The 3rd mattress pad was clean... The Housekeeping person complained the whole time, telling me it was time for her to go home. They charge $15 for microwaves - if they can find one available. Requested a late checkout. It was granted, but returned to the hotel to find my room's access card deactivated. Had to come back to the front desk, waited in line of others checking out, only to be told that they deactivate all cards at 11 am any way... Do, I waited for another member of the hotel staff to escort me to my room, to give me access. I was charged an extra daily amenities charge, which I will contest for credit. I will not return."