"My wife and I recently stayed at the St. Regis Chicago and had a mixed experience. We were upgraded to an Astor Suite which was super fantastic. The suite was spacious and offered exactly the level of comfort and luxury one would expect. I also want to specifically thank Megan at the front desk. She was warm, and genuinely helpful. She knows how to take care of her Ambassador Elite members. Unfortunately, the valet service fell far short and bordered on terrible. There were repeated delays in retrieving my vehicle, requiring multiple calls. More troubling, when my car was finally brought up, my expensive vehicle keychain had been damaged during handling. Only part of the key was returned to me, and the valet staff acknowledged the damage but made no meaningful effort to address it at the time. Because of the cold weather, I did not want to escalate it further at that time. I later voiced this minor issue to my Ambassador who routed it to Marriott Risk Management. Despite initial contact from a representative, Ms. Dee Fulmore, there was no follow-up, no resolution, and ultimately no response. I understand this is a very minor issue. But, I still have to pay to replace this expensive and sentimental keychain . Ms. Fulmore pretty much ghosted me which I did not appreciate. especially being a loyal member with Ambassador status. Overall, this hotel is absolutely beautiful. The restaurant and the views are amazing. The valet experience and lack of accountability afterward detracted from what otherwise could have been a near-perfect stay. I hope management takes this feedback seriously. I am not writing just to complain. But, Valet and Ms. Fulmore, you simply need to have integrity in your job. Thankfully, team members like Megan is what makes this property 5-stars."

"We visited Chicago for a winter wonderland trip, and we stayed two nights at the St. Regis using points redemption. Nice property along the iconic Chicago River, the lobby was decorated with Christmas tree and other festive decors, which were a nice touch. Our deluxe river-view room also offered a nice view of Navy Pier and the Ferris wheel. The room itself was nice and spacious, clean and comfortable, with a good-sized walk-in closet and a marble bathroom. The shower and sink water were both responsive, giving hot or cold water rather instantly. The water pressure for the tub was also great, fills up and drains quickly. The breakfast area is at the Japanese restaurant Miru, the place has nice decor and a good view of the river, similar to our room view. Our first breakfast was on a Sunday, and they had more options, including a Japanese-style breakfast. Took roughly 18 minutes to deliver our breakfast: pancake, croissant, chia pudding, side of egg and hash brown, which was a decent speed. The food was good, and the portion was nice. Over our two days, we experienced inconsistent service. Our first morning, the server was stern in his demeanor, while on our second morning, our younger server embraced the St. Regis professionalism. Bar Tre Dita was also nice, has a speakeasy vibe from the decor and lighting, our server, Ruben, provided good service and was attentive. I would also like to highlight another staff member, Ricardo, as he did his best to make up for our room service experience during our first night, more on that below. Here are the less-than-ideal things we encountered at St. Regis Chicago: 1) We arrived at night on the 6th, and the check-in lady was oddly robotic, with minimal facial expression, and was explaining about our stay and property facilities as if she was reciting the entire script. 2) The in-room coffee machine was dirty. I had to run it and rinse it a few times in order for the water to come down clear. In the first round, the water that came down was brown. There were paper cups and plastic water bottles in the room, no ceramic tea cups or glass bottled water. For a St. Regis, I don't find it acceptable. Teabags, only 2 flavors available, however, were from Dammann Paris, which was nice but very much expected at a hotel of this caliber. 3) As mentioned above, we ordered room service for our first night as we had just travelled during the day, and we wanted to have a nice cozy meal in our beautiful room after freshening up. Took 1 hour and 30 minutes and 2 follow-up calls for our room service to be delivered. The manager that we spoke to was apologetic about the entire experience, as well as Ricardo, who delivered our food. The manager comped our room service order, and Ricardo offered ice cream and a glass bottle of Aqua Panna in addition as compensation. We did not have the best experience but at least the team attempted to make it up. 4) We also found out that the signature St. Regis service, that's part of the brand's identity, was not actually available to all guests in this location. I wanted to order tea after dinner, and I was a little surprised to hear that it was not available to us, and the reason given was, that we did not stay at a suite, our room was redeemed with points, and we were not cash-paying customers. I later discovered that higher grade rooms come with a different branded teabag and with a lot more flavor options. Among all the St. Regis that I've stayed at worldwide, Chicago is the first property that I've experienced this. With their points redemption reasoning, I don't personally see the validity of it, points were accumulated on our end by staying at Bonvoy properties using cash, or extra points directly purchased with cash. We didn't particularly appreciate or enjoy to be treated like second class citizens, and this among the aforementioned gave this property a 3 star rating. We did not have a nice enough stay that I would solidly recommend this property. We love St. Regis, but unfortunately we cannot say the same about this location."

"My last stay at The St. Regis Chicago was disappointing, so I was hesitant to return. This time, though, it was perfect—thanks largely to Vince at the concierge desk. He took my feedback seriously and went all out to make everything exceptional. Most impressively, he secured a fantastic last-minute restaurant reservation at one of Chicago's top spots when I asked with almost no notice. The hotel delivered its signature luxury, and Vince's genuine care and expertise completely won me back as a customer. I'll be back—and I'll be asking for him! Highly recommend. Thank you, Vince!"

"All around superb service & accommodations. Family and I were treated with utmost respect and genuine friendliness, from the valets, bellman, front desk to the concierge. (Special kudos to concierge for making stellar restaurant recommendations.) There are a lot of very nice hotels in Chicago, but the location and service here are without equal in this (still) great city. Also, Tre Dita, the Italian restaurant located on the 2nd floor, is incomparable. Highly recommend it all."

"I truly wanted to love this hotel, as I do many St. Regis properties around the world, but unfortunately this one consistently disappoints. I have stayed here multiple times and with each visit a new issue has surfaced. While the front desk is always apologetic and quick to promise resolution, none of my stays been without incidents. Housekeeping, in particular, falls well below expectations. This ranged from inconsistent cleaning to one stay where my room was not serviced for consecutive days. There are positives worth noting. The fully equipped gym is outstanding. The Italian restaurant (Tre Dita) offers good food, though it is notably overpriced. The overall atmosphere is lacking. The hallways and room décor feel sterile and uninspired. Ultimately, there is a standard of service and luxury that the St. Regis brand is known for and regrettably, that standard feels absent at this property."