"I usually stay at the Ritz when in Chicago, which is pretty good, but I thought I would stay here since this is a newer property. It’s indeed a new and nice property. I wanted my daughter to be close to the magnificent mile during her college tour, and the location is excellent for that without being in the traffic area. It’s a high rise though so it gives you a tight feeling at the reception area. The rooms are elegant and new but our view was nothing but concrete. A couple of hiccups during our stay. First was when I asked for a nice view and softly mentioned an upgrade but the reception lady gave me “this is all what we have” without checking! I’m not sure this was due to the fact I booked with Bonvoy points? I hope not, but I’ve a feeling that I would’ve gotten a different treatment if I booked through Amex platinum. Anyway, unnecessary rudeness and lack of courtesy. The other one was that they just completely forgot to do the turndown service in spite of me calling housekeeping, turning the makeup my room light and stopping by the front desk on my way out. That’s not a good surprise you would expect when you return from dinner to your room at a St Regis hotel. I asked the front desk to take care of that but they said they don’t have anyone at that time of the day and really didn’t know how this happened to start with. They said someone from management will follow up with me the next day. That follow up call never happened. Not that getting a call would’ve changed much, but it’s professionalism, courtesy and good customer service you would expect from management of a hotel at this level. These two disappointing incidents could be due to the fact they are newer with limited experience? But definitely can do better on managing what’s, again, a nice property. I still have them 4 stars because of the location and rooms. I would not say my experience was “very good” though."

"We were extremely disappointed with our stay at the St. Regis Chicago, especially considering the premium price we paid for a suite with butler service. One of the primary reasons we chose this hotel was the promise of the St. Regis butler experience. Unfortunately, it was a complete failure. We never received the butler introduction that was supposed to occur on the day of arrival. After bringing it to the hotel’s attention, we scheduled a time for the following day, yet no one showed up then either. It was an astonishing lack of follow-through for a service that is supposed to distinguish this brand. Housekeeping was equally frustrating. On multiple occasions we requested that our room be serviced at specific times, only for those requests to be ignored. We found ourselves repeatedly having to follow up instead of simply enjoying our vacation. To the hotel’s credit, my wife met with a manager during our stay to discuss these issues. The manager acknowledged our concerns and promised to compensate us with Marriott Bonvoy points equal to the cost of a full night’s stay. Unfortunately, that promise was never honored, adding another layer of disappointment. It’s one thing to make mistakes; it’s another to fail to follow through on the resolution you offer. For a hotel that commands some of the highest rates in Chicago, the service simply did not match the price. Luxury isn’t just about beautiful rooms—it’s about flawless execution, attention to detail, and making guests feel cared for. The St. Regis consistently fell short. We’ve stayed at the Langham Chicago twice, and both experiences were exceptional. Their service was warm, attentive, and consistently exceeded expectations. We’ve also had better experiences at the Four Seasons and the Ritz-Carlton. Based on our experience, I would recommend any of those hotels over the St. Regis without hesitation. The building itself is beautiful, but luxury service is what justifies luxury pricing. Unfortunately, the St. Regis Chicago failed to deliver on the very experience it advertises, and we left feeling that the stay was simply not worth the money."

"Would recommend staying elsewhere in the city. Hotel is very average in the staff has no interest in taking care of their members. No one even made an effort to give me a reservation to their own steakhouse as an ambassador elite member. I will never come back."

"The location is excellent and the service has been great. I do prefer when there is some life to a hotel lobby (there is not here) but that is not affecting my review. I write because I was extremely disappointed in my room (as compared to hotel photos) and wanted to post a picture so prospective guests can see for themselves what superior king room looks like. The mess unfortunately is mine! I am a Bonvoy gold elite and usually upgraded at marriot properties. It’s my understanding the upgrade was not available because the hotel was full upon arrival. In retrospect, I should’ve asked for an upgrade at the next night. Shame on me. Nonetheless, one should not have to depend on status-based upgrades to avoid being misled by hotel photos of what a standard room looks like."

"If this were any other hotel brand my review may have been a 5 star but with a name like St Regis the stakes are higher. The place is lovely and just 3 years old. The location was also convenient to various parts of town within walking distance. Check in was no problem and our room was ready at a reasonable time. Our room was lovely though one of the chair's fabric was frayed which seemed odd. The room was huge (St Regis Suite) but was very empty. It seemed much more could have been done in terms of furnishings. Finally, one of my favorite aspects of The St Regis is the iconic Butler service. Ours appeared to have been too busy to tend to us. No unpacking or packing services. It seemed a strain just to get morning coffee."