"Deandre made our stay at the Waldorf Astoria Chicago feel truly exceptional. From the moment we arrived, he was warm, attentive, professional, and genuinely kind. He went above and beyond to make sure everything was seamless and made us feel incredibly welcomed and cared for throughout our experience. Luxury hospitality is all about the details, and Deandre absolutely delivered. His energy, professionalism, and attention to guest experience stood out and genuinely elevated our visit. Thank you for making such a special trip even more memorable — the Waldorf Astoria is lucky to have you!"

"We had a mostly enjoyable stay from May 2-6. The location, design, and staff friendliness were excellent, and we appreciated the attention to detail in many areas. However, there were two notable issues: • The in-room safe malfunctioned on May 5th. After reporting it, a security guy came to assess the safe, and followed by a technician, and they had to break it open to access our valuables. This took several hours from nighttime and onto the following morning. This was stressful and inconvenient. • Turndown service was inconsistent — provided on some nights but completely missed on others. These experiences slightly detracted from what could have been a flawless luxury stay. I hope the hotel addresses the safe maintenance and service consistency. Would consider returning if these are improved."

"We just returned from a wonderful stay in Chicago at the Waldorf Astoria. The hotel could not have been more welcoming and perfect for our needs. The location was central and navigating the city was easy. Our Junior Suite was sparkling clean, quiet and so roomy. We were treated like royalty by the staff , everyone was so genuinely friendly and very professional. Mr Tamas Vago is the General Manager and he took the time to introduce himself and then gave us information about the history of the hotel. Prior to our arrival, Riz on the concierge staff contacted us to see how he could help with our planning. Questions were answered and dining reservation were made. Upon arrival, Cheryl, also on the Concierge staff, helped us with suggestions for our day. She also, set up the House Car to deliver us to our destination within a mile of the hotel. This was a lovely feature. After exploring, we enjoyed the spa ( jacuzzi, steam and sauna) as a complimentary feature due to our Hilton Diamond status. The indoor pool is complimentary and was the perfect temperature with comfy loungers on the deck. We enjoyed every minute of our stay because the facilities are top notch but the staff is incredible. Our stay was greatly enhanced by the lovely individuals employed by the Waldorf Astoria. They were friendly and not the least bit pretentious, as some fancy hotels can be. Don't hesitate to book a stay at the Chicago Waldorf Astoria!"

"Excellent brunch with the family. Super good service - from friendly and funny bartender to exceptional waiter (James!)."

"My experience at the Waldorf Astoria Chicago was exceptional from start to finish. The hotel’s location is unbeatable, y walking distance to everything you want to see, shop, and do. Whether it’s luxury boutiques, iconic Chicago sights, or great restaurants, everything is just steps away. What truly sets this property apart is the outstanding staff. You can feel that strong, thoughtful leadership is present throughout the hotel, every interaction feels warm, polished, and genuinely caring. James, our breakfast server, was an absolute standout. He not only remembered my coffee preferences but anticipated them each morning with such attention to detail. His kindness and professionalism made breakfast one of the highlights of my stay. He is truly a gem. Sheryl at the concierge desk also made a lasting impression. Her warm greetings, bright smile, and thoughtful recommendations made every day better. She radiates hospitality and made me feel genuinely welcomed. From the beautiful property to the exceptional service, the Waldorf Astoria Chicago delivers an unforgettable experience! Must Visit while in Chicago!"