"Check in was fantastic, the bell hop Chris was hysterical and my room was comfortable. I was in an end unit and it was very quiet which I appreciated. I did have an issues with the temp in the shower and they quickly came to take care of it which was wonderful. My dinner downstairs was very good and the bartender who is French was fun to talk to on a slow evening. Throughout the hotel—not just at the pool—there were guests dressed in attire that I felt was inappropriate for the setting. I certainly understand that New Orleans is a fun and casual city, but there is still an expectation of a certain level of decorum at an upscale hotel. Saturday afternoon at the pool was particularly disappointing. I had planned to relax and watch the Saints game, loud and rowdy behavior, and the overall atmosphere made me uncomfortable enough that I ultimately left. My concern is not about anyone’s personal style or background, but rather the standard of atmosphere being maintained throughout the property. When choosing a hotel at this price point and caliber, I expect an environment that feels welcoming, polished, and appropriate in its common areas. While the property itself is beautiful, the guest experience did not reflect the upscale environment I expected. I hope management will consider whether some reasonable standards for attire and behavior in the hotel's shared spaces would help preserve the experience guests expect from a property of this level."

"Called this morning for a room with early check in and they had an availability so we would have time to enjoy the pool. Got here and was greeted by the greatest guys. Chris walked us to our room and was such a great help and so friendly. Looking forward to our time here."

"Overall, my daughter and I had a wonderful stay! The staff was wonderful—very attentive, friendly, and welcoming. I would especially like to recognize Ryan, Vail, and Kenyan. They were absolutely awesome and incredibly helpful throughout our stay. Their kindness and excellent service truly made our experience even better. Thank you all for making our stay so enjoyable!"

"This hotel offered everything we needed for an amazing stay in New Orleans! The location is perfect, the rooms are beautiful, the beds are incredibly comfortable, and the whole hotel has such a fun and stylish atmosphere. We had an absolutely amazing time and truly enjoyed every single moment of our stay. The service was wonderful and everyone made us feel so welcome. A very special thank you to the hotel manager, Keeva — thank you so much for your incredible hospitality and for the upgrades you arranged for us. You really made our stay extra special, and we appreciated it so much! Virgin Hotels New Orleans definitely became one of our favorite hotels. Beautiful property, great atmosphere, wonderful people, and an experience we will remember. We loved it and will absolutely be back! ❤️"

"Lovely experience and the staff was very helpful! Clean rooms with nice features."