"I had never stayed at a Pendry Hotel before. But, Pendry - Baltimore exceeded all my expectations. I don’t even write reviews, but my experience was so positive, I thought it was prudent to share my experience, because Pendry - Baltimore belongs at the top of everyone’s 5-Star Hotel list.
It’s located at Fells Point, near downtown Baltimore, and I had never heard of Fells Point before, but what a view. It’s a Harbour with beautiful water views, with colorful large boats and yachts to admire from your balcony. I sat on my over-sized balcony for hours just to watch the beautiful boats go by. And I only had a regular double room. I can’t imagine how nice the Suites must be.
Enis, the General Manager, runs a tight ship all the way around. Being an entrepreneur, I recognize what is clearly an exceptionally positive culture amongst everyone that works with Enis. I noticed how politely he speaks to his staff, and in return, they clearly want to please him. Friendly from the top, all the way through to the Valets and Housekeeping.
Speaking of Housekeeping, the rooms are beautifully and tastefully appointed, and they still do turndown service, which has gone away at many other fine hotels.
No one will believe this, but I had packed my clothes in a hurry, running late to catch my plane to come to Baltimore for my daughter’s 22nd birthday. So my dress shirts and some of my pants were quite wrinkled. As I was going downstairs for lunch, I said hello to Elfreda, the main housekeeper for the Pendry - Baltimore, and it just came up in the conversation about almost missing my plane, and I mentioned that I threw my clothes in a suitcase, so my shirts were very wrinkled, so my daughter was going to be embarrassed to be with her Dad when she arrived for birthday dinner with me in the Pendry restaurant.
But when I returned to my room a few hours later, Elfreda had ironed all my shirts and slacks, and hung them neatly in my closet. I have never heard of such a thing! Now thats what I call going the extra mile for the customer.
It seemed like everyone there, treated me like I was a VIP, but I’m not. Just a normal guy, that they made feel important and appreciated.
And for a 5-Star hotel of that caliber, the rates were very reasonable. Honestly, they could charge much more and still stay fully booked.
I’m going to New York City for the weekend, from here, but I had already booked another hotel there before I left Florida. I then discovered that they have a Pendry in Manhattan as well. Given my wonderful experience at Pendry - Baltimore, I tried to cancel my reservation at the other chain, but it was non-refundable, so sadly, I’ll miss out on a similar experience in NYC. But I go to NYC a lot, since my son lives there, so I’ll be staying at The Pendry from now on while there as well.
My daughter goes to the University of Maryland, so now I have a Pendry to stay at when I visit both of my children, several times a year.
The Pendry Dining experience here was unforgettable, and not just the unique menu.
The view from the dining room, with floor to ceiling glass, is nothing short of spectacular. And the best part of the expansive and stunning onsite restaurant, was the service. Not just the waiters, but also the bartenders and servers.
And if you like steaks, you must order the Ribeye with whipped potatoes! After my weekend trip to NYC, I’m back here for one more day before flying back to Florida out of Baltimore. I’m sure there are many other delicious items on the menu, but I’m going with the Ribeye again. Oh, and chicken Cesar for lunch. The dining room is open for breakfast, lunch, and dinner. So I never left the hotel to eat anywhere else.
If you like to venture out for a meal or drinks, Fells Point reminds me of a Sky Village, without all the snow. Almost every restaurant and tavern in the area is locally-owned. Not national franchises, which I am not a fan of.
Even the front desk clerks were impressive. Kristal in particular, was extremely helpful in recommending a nearby florist and spa that I inquired about. She even located a photographer for me, because I wanted to have my daughter do a photo shoot in the very finely decorated lobby. And Krystal is the front desk clerk, not the concierge, but she was more helpful than most of the concierges I have requested referrals from. She even offered to make spa reservations for me!
It’s definitely a great place for conferences as well. Lots a large meeting rooms and separate meeting areas. And some quiet places to work at or make a private phone call.
Now I’m going to look for Pendry, every time I travel. I expect this hotel chain to grow rapidly, because it’s truly the best managed hotel I have ever stayed at. And I have stayed at many 5-Star hotels around the world. But Pendry is at the top of my list. 6- Stars!"
A Tripadvisor traveler review
Mar 13, 2026
