"This past weekend was my first stay here, and it was truly wonderful. I have to give special recognition to the front desk team, especially Inilta. She was incredibly professional, attentive, and went above and beyond to make my stay very comfortable. Thank you so much. See you in July."

"Huge disappointment. First, there was jackhammering half the night. Does Boston not have a noise ordinance? I barely slept. Then wanted just a couple eggs for breakfast, but roomservice did not answer. So I showered and went downstairs and ordered exactly what was on the roomservice menu ($24 omelet) and was told that they would have to charge me $45 for the buffet. No other options. When will high end hotels realize women have money too and we don't need a lumberjack-sized meal. Even the omelet was too much food. The front desk ordered roomservice for me in the end. This did not feel like a "Luxury" experience. The "sorry ma'am" approach to customer service does not meet expectations."

"We booked our stay w/ my Platinum card through American Express travel. Compared to AmEx stays at other properties like the Kimpton, Westin Copley Place and The Charles, this one just wasn't as good. We booked a 2Q as there were 3 of us. Upon check-in, they could only give us a king with a cot. Not awful, but not what I booked. We expected an upgraded room. Our room had a view of a wall, not the water. Didn't seem like an upgrade. Here's the real sticking point. AmEx reservations come with a $100 experience credit you can use on drinks, food, or whatever. Not here. They claim it's "illegal" to use this credit for drinks. Well, it wasn't illegal at any other hotel, so WTH? Further, in the spa, every single treatment was $200 and up. Yeah, no. Not doing that, either. The breakfast, gym and location were all very nice. But my frustrations with this AmEx stay would keep me from staying here again."

"Stayed four nights in the hotel recently . The concierge Adam was very helpful and the staff were friendly and efficient. The room was comfortable and very clean with a view over the waterfront . It would be a nice gesture to include some bottled water in the room cost as it is an expensive hotel . The hotel is very calm and is well located . The atmosphere is quite businesslike and perhaps lacks some warmth in atmosphere. Pool area and gym are excellent ."

"Amazing hotel on waterfront. Modern. Clean. Great staff. Pool is nice. Great bar. Just everything you want really"