"The historic aspects of the hotel are so interesting. Its proximity to two of Boston’s top hospitals is appreciated. It is pricey, but it is located in one of the best areas of Boston. We appreciated the oversized tub and shower and especially the cleanliness.Also the three restaurants on site was a huge plus."

"Attending a tour with Community Work Services, Chief Concierge Mirko Bissetta was filled with knowledge about the Liberty Hotel, past and present. Quite a charismatic fellow, the tour was entertaining and informative, all while seeing some incredible spaces the Liberty Hotel has created for it's patrons to maximize the experience. Whether you are staying at the hotel and want to learn about it, had a friend or family member who might have been a resident of the old establishment, or just enjoy history, this tour is a great way to learn new things and be entertained while sightseeing. I thoroughly enjoyed it. Thanks again."

"We have stayed at The Liberty many times over the past 10 to 15 years, dating back to when the hotel was still relatively new. At that time, it was genuinely a five star experience. The rooms felt fresh, the mattresses and furnishings were in excellent condition, upgrades were common, and the overall service was polished and memorable. Unfortunately, this stay made it clear how much the property has changed. The one standout employee we encountered was the bellman downstairs. He was professional, polished, welcoming, and clearly very experienced. He embodied the level of hospitality that I remember from years ago. Our arrival experience, however, was the exact opposite. We checked in around 8:00 p.m. on Thursday, and the two front desk agents immediately changed the tone of the stay. They were openly making insulting remarks about guests to one another within earshot of everyone waiting to check in. It was unprofessional and surprising for a hotel of this calibre. As a Marriott Ambassador member, I also received no recognition of my status during check in. Despite sending an advance email before arrival and my Ambassador service advising the hotel that I would be celebrating my birthday during the stay, the hotel did absolutely nothing to acknowledge it. The room contained a standard inexpensive bottle of wine with a generic welcome back note, which appeared to be the routine amenity rather than anything related to the occasion. The property itself is beginning to show its age. The rooms, furnishings, and mattresses no longer reflect the luxury experience that once made The Liberty one of Boston’s standout hotels. Boston now has many excellent luxury hotel options. Based on this stay, I suspect this will be our farewell to the Charles Street prison. It is disappointing to say, because this hotel was once one of our favourite places to stay, but today it feels like a property living more on its reputation than on the experience it delivers."

"Mirko gave our group of 10 a wonderful tour of the hotel. His knowledge and years of experience are a true asset to the hotel! All staff that we interacted with were pleasant and happy! I would absolutely recommend this tour to anyone visiting Boston."

"Karlise was extremely helpful and friendly."