"Ethan in valet is great! Recommend this hotel if you’re traveling with a dog and or baby! We had both."

"We previously stayed at the Daxton Hotel and had a positive experience, spending over $1,900 during a prior visit. Based on that, we chose to book again through Amex Travel for March 6–8. Unfortunately, due to severe weather, our travel plans completely fell apart. Our original flight was changed, then canceled. We rebooked on another airline for over $800 out of pocket, only to have that flight delayed for hours and ultimately canceled as well. We never made it to Detroit. We contacted Amex Travel immediately from the airport, and they informed us that the hotel was unwilling to fully waive the stay, instead requiring payment for one night. Even the Amex representative noted this was unusual given the circumstances. What was most disappointing is that despite being repeat guests and clearly unable to travel due to weather, the hotel did not demonstrate flexibility or understanding. Ultimately, we were charged for a stay we never used and never had the ability to attend. While Amex later assisted in partially resolving the issue, the experience with the hotel’s policy and lack of accommodation was extremely discouraging. We had planned to continue staying here during future trips to Detroit, but this experience has changed that. I would strongly encourage future guests to understand the hotel’s policies, as there appears to be little consideration for circumstances outside of a guest’s control."

"Valet service was excellent! Eli took care of my car and had a great attitude that I loved! Excited to return!"

"The Daxton allowed bar guests to charge their drinks to my room. We never went to the bar but have wine bottles and other drinks charged to our account. I get that mistakes happen, but after notifying the hotel it has been days and we have no resolution. They don't reply to their listed emails. They can't help over the phone. They always say they need a specific manager to "investigate" but that manager rarely seems to be in and never gets around to this. In the meantime, they've charged me already and don't seem to care at all. This is supposed to be a high end hotel. If you screw up and overcharge someone, make it a priority to fix and don't be so obviously dismissive. The rooms are nice but low to the ground so expect noise."

"The Daxton Hotel is the epitome of luxury. I stay was perfect. The hotel was gorgeous and the staff was very attentive. In particular, Ethan in the valet was particularly excellent. I would highly recommend"