"The experience was exceptional from check in to the valet bringing me my car when I left. Both bars had great drinks and skilled bartenders. The rooms were perfect."

"We were attending a concert at Ford Field and were looking for a hotel nearby. Shinola popped up and as we were familiar with the watch brand thought it would be fun to stay at the hotel … exceeded expectations. From check in to check out, our 20 hour stay was perfect. Staff courteous yet personable .. from the valet to wait staff in the 3 bar areas. The front desk was helpful and went beyond the normal check in and out. Our room was comfortable and clean with space to spread out and relax. The hotel common spaces were interesting and inviting. We will definitely stay again when we are in the area. Will be looking for more reasons to visit!"

"Shinola is easily our favorite hotel to stay each time we are in Detroit. It has a perfect location and San Morello is always delicious. Free admission to the DIA is an awesome perk and the rooms are super quiet + dog friendly! Their staff makes it an easy choice to pick our stay there each time we visit."

"Went to Ford Field for a concert. Easy walk to the venue. Nice hotel, clean and friendly staff. Restaurant was good. Would recommend."

"I recently stayed at the Shinola Hotel from Saturday to Sunday and wanted to share honest feedback because the experience did not align with the premium, “residential feel” image the hotel promotes. Prior to arrival, I appreciated receiving an email asking about my preferences. My requests were simple: not to be on Woodward Avenue and not to be on a low floor. Unfortunately, I was placed on the second floor directly facing Woodward. When I asked about alternatives, I was told there were no other rooms available, and no additional options or accommodations were offered. The interaction itself also felt more lightly condescending than welcoming, which was surprising for a hotel positioning itself as luxury hospitality. The noise level from Woodward was extremely disruptive throughout the night, including motorcycles and repeated Q-Line horn noise. A “residential feel” should include a sense of comfort and escape from street chaos, especially when guests specifically request quieter accommodations. There were also several cleanliness and service concerns that stood out: - The carpet in the room was visibly stained. - Food trays/plates were left in the hallway near the elevators both the first and second day. - Some of the wood flooring/common areas appeared stained and dirty rather than naturally worn. - Throughout Friday, despite five valets sitting outside, no one opened the main doors while guests entered and exited repeatedly. To be fair, on Saturday there was one staff member who did open the door and provided a noticeably better level of hospitality. The checkout experience was also disappointing. I specifically asked whether there were any charges and requested a printout of my bill. I was told there were no additional charges, and no receipt was provided. Later, reviewing my American Express statement, I saw charges had in fact been posted. I now have to contact the hotel separately just to obtain a copy of the final bill, despite the hotel already having my email address. A luxury hotel should automatically provide accurate checkout documentation. Overall, the experience felt inconsistent with the standards and atmosphere the Shinola Hotel markets itself on. There is a difference between a relaxed residential feel and a lack of attentiveness, cleanliness, and hospitality."