"I stayed here because a friend of mine works for the company, and I genuinely wanted to support them. I made a real effort to enjoy my stay. The hotel itself is beautiful, well maintained, and has so much potential. Unfortunately, what happens behind the scenes tells a very different story. In my experience, the biggest issue is the management. I was told that one of the managers has been taking tips that rightfully belong to the bell staff. From what I understand, this has reportedly been brought to Human Resources multiple times, yet the employee remains in a management position. What disappointed me most is the feeling that hardworking employees aren’t valued or protected. The staff who interact with guests every day deserve better support and leadership. It’s incredibly frustrating to see serious workplace concerns allegedly go unresolved while the people doing the work continue to bear the consequences. I truly hope the company takes these concerns seriously, because the employees deserve better, and so do the guests."

"The Shinola Hotel is perfectly located and beautifully designed; however, it's not a good value, especially given the disappointing customer service. Once you get past the great millwork, the maker vibe and the welcome champagne, you find a mediocre breakfast, one of those unexpected and annoying daily destination fees, quite a bit of noise, and - in our case - an unhelpful front desk. More than two days before arrival, we notified the front desk that one of our party's five room reservations mistakenly had the check-in a day too early. The person at the desk said they didn't have the authority to change it, and by the time Marcus the manager addressed the issue, he said it was too late to change. So we were charged an extra day - nearly $500. We will not be back. I will not be buying my wife any more Shinola watches, either."

"Stayed at the Shinola to be near the Detroit attractions. We went to see shows and then Opera house and the Fox theater as well as a game at Comerica Park. The hotel was a convenient and comfortable stay. Our room was on the Grand River Ave side. Still could hear the loud engines revving on Woodward but there was a nice white noise sound machine to help with sleep."

"Outstanding Hotel. Service, food & beverage, room comforts, and location in the heart of Detroit. This is the best place to stay."

"I have stayed in some extraordinary hotels, and this one is right up there among my favorites! The room, the amenities, the staff are all first class. The uniqueness of the architecture was alone worth staying there."