"Room lights had to be reset every morning."

"The rooms should be more updated for the price. Because of the “smart room” features, I had to call 3 times during my week stay to have the lighting reset. It was difficult to get the front desk staff to answer the phone. Even though there was a very large crowd, there was only 1-2 staff members/bell hops assisting with bags. I had a Door Dash delivery…even the dasher informed me of how rude the staff was when he made my delivery. I’m giving a 2/5 because of the location and restaurant/food"

"Just got home from a stay at Aria. In my experience, the hotel was beautiful and the service was five star...but the room was awful. We stayed in an accessible room to accomodate a mobility scooter. The bed was so high off the ground it is unlikley someone who transferred from a wheelchair would be able to get up into the bed. The bathroom switch had no switch plate; just exposed metal. The outlets in the side of the desk were falling out. We had to put the outlet box back into the desk every time it was used. One of the bed sconces had a strobe effect the entire time. The curtains were half falling off the hooks. There was no coffee maker. The "privacy' and "service" lights didn't work at all. There was white "crust" all over the bathroom wallpaper. Also, everything was banged up. I know for an accessble room there may be legs, etc. that are hit by mobility device, but there were nicks and dents in all the furnture in places that would not be because of a mobility device. For the price point and the hotel category in which it is trying to compete, Aria really needs to refresh its rooms."

"During check-in, the front desk representative I interacted with was rude, dismissive, and arrogant. The way I was spoken to and treated made me feel unwelcome and singled out. I cannot speak to the employee’s intent, but the interaction felt discriminatory to me and left me with the impression that I was not being treated with the same respect as other guests. This was especially upsetting because check-in is the first impression of the property, and I expected a professional and respectful experience from ARIA."

"It was easily one of the worst resort experiences I’ve ever had. As a Marriott Platinum Elite member, I expected basic loyalty recognition, but I was flat-out denied late checkout. It only went downhill from there: The Room: Outdated, tired, and missing basic amenities. There was no coffee maker or hot water kettle. When I called to ask for a kettle, I was told it would cost $78 just to have one delivered to the room! Housekeeping: Asked for a few extra towels and was actually denied. Pool Nightmare: We reserved pool chairs in advance for $50 each. Upon arrival, we were told those chairs were "booked" (despite our reservation) and were moved to a different location with a significantly smaller pool. To top it off, Liquid Pool Club was completely dead/empty, killing the vibe. Save your money and your loyalty points. ARIA feels like a nickel-and-diming operation disguised as a 5-star hotel. Never coming back."