"My wife and I were very pleasantly surprised with our stay at the Cosmopolitan. In the past we have almost always stayed at the BELLAGIO. Our room at the Cosmopolitan was every bit as nice as a comparable room at the Bellagio but with the added bonus of a nice balcony. Bedding was top notch. Room layout was great. One additional “plus” versus the BELLAGIO is the large number of restaurants and an upscale food court on two levels. While there are more fine dining restaurants at the BELLAGIO the choices at the Cosmopolitan were greater. If you want more fine dining choices, just take the indoor walkway to the BELLAGIO or the Aria. And that brings us to two additional “pluses” staying at the Cosmopolitan is its location: its proximity to the Shops at Crystals upscale mall. And its central location on the Strip with a front door from the casino actually on the Strip. The Cosmopolitan will be our Las Vegas hotel from now on."

"The first thought you have when you think about 5-star hotel is the service. You imagine being cushioned, loved and spoiled. And I would imagine you would have these thoughts when you book your stay at The Cosmopolitan. Well, look how wrong you are! Like all new hotels is Las Vegas, The Cosmopolitan is huge and busy. You walk into the loud music, suffocating sweet perfume diffused from the air conditioning and the huge crowds. At the check-in, you must literally shout talking to the front desk rep. Because well, you want to have yourself heard. Right? Wrong! Nobody there actually cares about your wishes, requests, questions. They do not even honor you with smile. Why bother? They will still have the hotel packed on any given day, and you are one of the thousands checking in every hour. Sounds like 5 stars? Yeah, right! In the end, you will get “a room”. Some room, nothing more. And they will not recognize your loyalty program’s Elite status or your preferences: they are there simply to give you the key to the room of their choosing. You can try and ask the front desk for literally anything (even well in advance), and you will get a No (guaranteed!). Their excuse? “We are full”. Funny story: I asked for an upgrade at the check-in and was told there were 3 (three) options. The front desk rep went to talk to manager in the back room. She returned 1 minute later saying, “Manager says we have no upgrades for you today”. I almost laughed at the rudeness of the phrase and the whole situation (considering their 5 stars and my Elite status); Now, let’s look at the room. I know that gray color is liked by many as neutral and calming, but I personally think of death and ashes when I look at it. Well, the room is predominantly gray (with some purple and gold touches still). European travelers, used to having water, tea/coffee facilities, bathrobe, sleepers (and a tiny chocolate on the pillow) will be disappointed to see nothing of it in the room. You must go down and buy it as needed. And here comes the positive point: the room is always impeccably clean. Hats off to the housekeeping department for being amazing at their job! And when you find any small imperfect detail and leave a note for the housekeeping about it, you will find everything fixed by late afternoon. Once again, just in case the housekeeping personnel are reading this post: you are amazing, and I couldn’t stop being wowed about your work standards during my stay. Food and beverage: your usual heavily overpriced (in the Vegas style) mix of the restaurants, bars and shacks. Same “no smile, no care” attitude everywhere, even in the expensive restaurants on the 3rd floor. Please remember: if you want to even buy a coffee in the hotel, get your ID ready. You are not getting anything there without ID. They cite “security purposes”, although I fail to understand what security issue might arise from buying a cup of coffee without an ID. Guests: a very diverse mix, but I kept noticing that the majority is younger, bolder and provocative in style, with many in the “hard party” mood and dressed to show off. Verdict: if you are seriously missing a lot of noise, stifling smells, huge crowds, unfriendly service or if you simply want to walk off your “Bling Bling” outfits (which are now neatly called “Flex”), then this is the hotel for you. But if you want a 5-star facility with the quietness and comfort coming with it, then stay somewhere else (I know I will, on my next trip to Vegas)."

"Stay away… NEVER AGAIN Wasn’t offered to change hotels…"

"The hotel has significant infrastructure issues with hot water, toilets, smells and is generally disorganized. The staff is generally friendly and accommodating, but issues are beyond their control."

"Great to stay in the area with the team"