"It was my 50th anniversary. My husband booked the Palazzo hotel the theater room. We paid it off four months in advance. We also got my daughter a room and paid that off at the Palazzo We do not like the Venetian hotel so we have stayed many times at the Palazzo .. when I arrive to check in my room was not available. They sent me off to the Venetian without one call to let me know what were doing. Our family cars were parked at the Palacio parking structure. We had to carry our luggage all across to the Venetian that was so wrong.I do not like the Venetian ! I want what I paid for… a courtesy call would have been so respectful and then I could've made my choice if I wanted to come to Las Vegas for my anniversary or choose a different hotel like the Bellagio! We had reservations for a pool cabana at the Palazzo. Also, we had to walk from the Venetian hotel with my grandkids across all the way to the Palazzo hotel cabana! so inconsiderate ! I did everything right I follow all your directions. I booked my cabana. I booked my rooms and I paid everything upfront you guys destroyed my family vacation a telephone call to let me know about the rooms being switched would have given me the choice. if I wanted to come to las Vegas or not… it wasn’t your decision to put me wherever feel like. I’m 69 years old and walking from the Venetian pool to the Palazzo pool was not very easy."

"This is a beautiful resort! There are restaurants everywhere and something for everyone. Lots of security is seen around the resort. The rooms are huge and have everything you need. The price was incredible, a great value for the price. It was close to all the major resorts within walking distance. We can’t wait to go back."

"Super expensive, and worst service. They don't give you water, and charge for every thing you have not eaten. With only two chips, one cheezit, and three bottled waters, they charged us 150 dollars extra."

"Never had to pay resort fees and no one let me know until I checked in and they charged me for eating at the grand lux and I didn’t eat there at all Worst experience I have been coming here for years will not be back"

"Very spacious room for 4 including kids aged 10 & 15. Very big hotel and close to attractions. Best hotel to check in if you sre watching at Tje Sphere!! I recommend to pay parking when you check in for hassle free parking exit. Just need to tap your room key at parking exit machine."