"Called before regarding military discount and said yes and would apply when checking in. When checked-in, the front desk sent me to Guest Services, they sent me back and the final answer was I was supposed have done it when made the reservations. I understand if you don't offer a military discount, but I was told and sent to multiple places with no results. Also, through the process of chatting with AI hotel chat, they insisted on calling me "SIR". Please be aware women have served in the military. I served in the US Air Force for 29 years. Lastly, We requested housekeeping and no one cleaned our room during our entire stay. We had to request towels and stop a housekeeper in the hall."

"Under construction- no restaurants or bars open"

"I recently stayed at Mandalay Bay for eight days, and unfortunately, my experience fell far below what I expected from a resort with its reputation. From the beginning of my stay, both bathrooms in my suite had plumbing problems. I immediately notified the hotel, and maintenance came out on two separate occasions to attempt repairs. Unfortunately, neither attempt fixed the problem. After the second visit, no one returned, no follow-up was provided, and no effort was made to ensure the issue had been resolved. For the remainder of my stay, I was left with bathrooms that did not function properly. It was frustrating to spend an entire vacation dealing with an issue that should have been addressed promptly. What disappointed me even more was the lack of communication and customer service. At no point was I offered another room, a temporary solution, or any meaningful accommodation for the inconvenience. I understand that maintenance issues can happen in any hotel. What separates a great hotel from an average one is how those issues are handled. In this case, Mandalay Bay failed to resolve the problem, failed to follow up, and failed to demonstrate the level of guest care I expected. I have always considered Mandalay Bay one of Las Vegas' premier resorts, which made this experience even more disappointing. For the amount guests pay to stay here, basic room functionality and responsive customer service should not be optional. I hope management takes guest concerns more seriously in the future and ensures that maintenance issues are resolved promptly rather than ignored after unsuccessful repair attempts. Based on this experience, I cannot recommend Mandalay Bay without significant reservations. I sincerely hope the hotel reaches out to make this right and improves its response to future guests facing similar problems."

"My score reflects a series of service failures from arrival through checkout that made my stay extremely frustrating. Before arriving, I received a text that my room was ready and my card was charged, so I expected the mobile/kiosk check-in process to be quick and seamless. Instead, I spent about 30 minutes with two different staff members who were unable to check me in using the kiosk. I was then directed to stand in the front desk line for over an hour, only for the agent to attempt the same kiosk process unsuccessfully before finally checking me in. As a courtesy, Adonais offered to waive my parking fee, but the parking card she provided did not work, requiring me to use the intercom for assistance every time I entered the garage. When I entered my room, it had not been properly cleaned. There was a pair of underwear left on the top shelf of the closet, and the shower was clogged with red hair. I attempted to submit a maintenance request through the TV, but the main room TV was not functioning. I then called the front desk and remained on hold for approximately 30 minutes before reaching someone, only to be told it was too late to send anyone that evening. I was assured someone would come the next day and that a manager would contact me. Neither happened. The underwear remained in the closet for my entire stay. Another frustrating experience occurred when my roommate picked up her room key, which unexpectedly deactivated mine. I had to wait in the front desk line yet again. When I finally reached the desk, the representative, D-Ray, simply stared at me and asked, "What do you need?" His interaction felt dismissive and unfriendly, especially after the long wait. On my final day, I shared these concerns during checkout. The representative apologized and removed $31 in food charges from my bill, which I appreciated, but it did not make up for the repeated inconveniences throughout my stay. To make matters worse, I originally booked the Mandalay Bay but was transferred to the W without prior notice. I was told this was permitted because the hotels are under the same ownership, but I would have appreciated advance communication and the opportunity to decide whether I still wanted to stay there. I visit Las Vegas frequently because I have family there, but based on this experience, I would not choose the W Las Vegas again or recommend it to others."

"Rooms Are great, All Suites. Customer Service is on point. Very nice atmosphere. Will be staying again soon."