"I'll start by saying I don't often leave reviews but felt compelled to in this case. Pros: very well located near lots of subways, room was fairly spacious for NYC and clean Cons: the doors to the room slam, so you hear that at all hours since it's a party hotel. The biggest con, is that I left my vintage wedding dress for my friend to pick up at the front desk and the way the whole situation was handled was such a disappointment. When I checked out, I left vintage wedding dress for my friend to pick up with her name and number on the bag and I was given a luggage tag but was never told that was any time frame in which it needed to be picked it up. Arguably she waited a long time and came to pick it up about 12 days later, she never received a call from them telling her she needed to pick it up in the meantime. When she gave the luggage tag, they said they couldn't locate it... I tried following up several times and eventually received an email from the Front Desk Director which I was really grateful for. I provided all the details requested and then never heard from anyone again in spite of following up several times. I used to work in hospitality in NYC at another comparable hotel, and was absolutely floored by the way this was handled (or not handled). I know there's an inherent risk to leaving something at the front desk, and I take accountability for that.. but the whole situation felt incredibly mishandled, the people who "tried to help" were generally very dismissive and completely not responsive. The whole situation, was incredibly upsetting because it's a one of a kind vintage wedding dress that cannot be replaced. Overall, fine hotel, but absolutely do not leave anything of value in their care and don't go in with any expectations of hospitality."

"The Ace Hotel in Brooklyn, NY is well located near to good restaurants and shops as well the subway. The Holter has a great vibe has a Sushi restaurant and a coffee shop. The room was super clean and cool retro style very comfortable Fridays and Saturdays night is a party time with a lot of people with loud DJ music in the hotel lobby. I didn’t like it ! Beside this I will recommend it !"

"I have been here before and came back. That is probably good information. If people know a place and come back to it intentionally, that is usually a good sign. The rooms are spacious with good views of Brooklyn, attentive service, and comfortable beds. It is a young and hip crowd. There is a big table in the lobby where you can put your laptop, connect to the free WiFi, and work. Every single laptop was a MacBook. That tells you something about the demographic--young, creative, and money is not an issue. In the evening, especially on weekends, the lobby turns into a big party with music and everyone dancing. It is free to attend. There is a bar there. The hotel does not serve breakfast, but the bar has a few pastries. Next door is a diner where you can get a nice (but not cheap) breakfast. The A, C, and G subway lines are a 2-minute walk from the hotel. The B and Q subway lines are a 5-minute walk from the hotel. In short, if you are young, hip, and have plenty money and want a really nice hotel in the middle of downtown Brooklyn, this is your place."

"I was very disappointed with my stay at Ace Hotel Brooklyn. As a branding designer, I had long admired Ace Hotel as a brand with a strong identity and a thoughtful sense of place. I chose this property expecting an authentic Brooklyn experience that matched the brand's reputation. Unfortunately, the actual stay fell far short of that image. First, I booked the ADA Medium room based on listing photos that clearly showed a sofa. The room I was assigned did not have one. When I raised this at the front desk, the staff did not acknowledge the discrepancy or show any real empathy. I felt I had to justify what was a reasonable concern. The service throughout felt indifferent. At checkout, the staff presented the invoice without explaining the charges, and I had to specifically ask for a breakdown. For a hotel at this price point, I expected clearer communication and more attentive service. The in-room bottled water turned out to be $8 per bottle, which we only confirmed after the fact with the amenity staff. A $16.77 charge later appeared on my card, matching two bottles plus tax. After a long international flight and a late-night arrival, being charged for water without clear notice was a poor first impression. The gym was noticeably smaller and more dated than the brand image suggests. The lobby and common areas had a stylish atmosphere, but the overall guest experience did not feel as considered or welcoming as the Ace brand implies. The most frustrating issue was the deposit handling. A $300 hold was placed on my card at check-in. After checkout, the hotel confirmed in writing that the remaining hold was released on April 30, 2026, and provided an approval code. However, as of May 27, well beyond the 10-15 business day window the hotel itself cited, the full $300 authorization is still active on my card. The hotel's written statement and the actual status of my account do not match, and resolving this has required repeated contact with both the hotel and my credit card company. For an international guest, this kind of unclear deposit handling and lack of follow-through is genuinely stressful. The gap between the Ace Hotel brand image and the actual guest experience here was significant. I would not stay at this property again."

"I was looking forward to staying here since for the Price. I thought it was gonna be special. Mediocre at best overpriced underwhelmed"